17TRACK Order Tracking

I needed help to understand how it works and the support was so fast to answer. It's awesome for a night talk :). Thank you again.

This is a usefull app where you can customize your tracking number page, its intuitive for your customers to use.

A big thank you to Jay for his professionalism, he resolved my issue very quickly

J'ai demandé au support client de faire une modification importante pour moi. Echo mon interlocutrice a été très active et m'a permis de solutionné mon problème rapidement. Je remercie et recommande vivement 17TRack

Essential to our operation, 17track is an exceptionally useful app that has been saving our business both time and money on a daily basis.

Great tracking solution for our Shopify store

17TRACK has been a great addition to our Shopify store. It makes it much easier for our customers to track their orders and gives them a clear view of their shipment status throughout the delivery process.

We especially like the clean tracking page, broad carrier support, and the ability to provide a more professional post-purchase experience. The setup was straightforward, and the app has helped reduce basic “Where is my order?” inquiries from customers.

Overall, a reliable and user-friendly tracking solution that we would recommend to other Shopify merchants.

This is not a modern app at all!

In the highly competitive e-commerce world we live in today, an app needs to be flexible and adaptable. This app feels very rigid and old-school. You can’t even add a simple welcome message to the tracking page.

For an e-commerce business, that level of limitation is simply not acceptable.

Fantastic tracking app and a great experience with the support team. 17TRACK has made managing and monitoring our shipments much easier, especially when dealing with multiple couriers and a high volume of orders.

A special mention to Echo from customer support, who was extremely helpful, responsive and took the time to properly look into our questions rather than just providing a generic response. It’s always reassuring when support is actually willing to investigate an issue and help work towards a solution.

The platform itself is easy to use, the interface is clean, and overall we’ve been very impressed with both the app and the level of support provided. Definitely a solid tracking solution for ecommerce businesses.

Application très tres utile pour moi. donne un rendu très pro pour mes clients.

Unfortunately, the app only syncs order data from the past 180 days. This means that if a customer wants to request a return, submit a warranty claim, or access order information after 180 days, they are unable to do so - even if the product is still covered by a one-year warranty.

This limitation significantly reduces the usability and value of the feature. Our goal is to provide a fully automated self-service experience where customers can easily manage returns, warranty claims, and other post-purchase requests. However, because order data is no longer available after 180 days, the automation breaks down and customers are forced to contact support instead.