17TRACK Order Tracking
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Essential to our operation, 17track is an exceptionally useful app that has been saving our business both time and money on a daily basis.
Great tracking solution for our Shopify store
17TRACK has been a great addition to our Shopify store. It makes it much easier for our customers to track their orders and gives them a clear view of their shipment status throughout the delivery process.
We especially like the clean tracking page, broad carrier support, and the ability to provide a more professional post-purchase experience. The setup was straightforward, and the app has helped reduce basic “Where is my order?” inquiries from customers.
Overall, a reliable and user-friendly tracking solution that we would recommend to other Shopify merchants.
This is not a modern app at all!
In the highly competitive e-commerce world we live in today, an app needs to be flexible and adaptable. This app feels very rigid and old-school. You can’t even add a simple welcome message to the tracking page.
For an e-commerce business, that level of limitation is simply not acceptable.
Dear User,
Thank you for sharing this feedback. We completely understand your frustration and sincerely apologize that this experience did not meet your expectations.
Regarding your request: adding a welcome message directly to the tracking page is not currently a built-in feature. That said, we do have alternative solutions that can achieve a similar result, and we have already sent these to you by email. If none of them work for your business, we are happy to process a full refund — simply reply to that email and the refund will be initiated right away.
Your feedback has also been shared with our product team as we evaluate how to better support welcome messages and page customization. We will keep you informed of any progress.
Sincerely,
17TRACK Customer Support Team
Fantastic tracking app and a great experience with the support team. 17TRACK has made managing and monitoring our shipments much easier, especially when dealing with multiple couriers and a high volume of orders.
A special mention to Echo from customer support, who was extremely helpful, responsive and took the time to properly look into our questions rather than just providing a generic response. It’s always reassuring when support is actually willing to investigate an issue and help work towards a solution.
The platform itself is easy to use, the interface is clean, and overall we’ve been very impressed with both the app and the level of support provided. Definitely a solid tracking solution for ecommerce businesses.
Unfortunately, the app only syncs order data from the past 180 days. This means that if a customer wants to request a return, submit a warranty claim, or access order information after 180 days, they are unable to do so - even if the product is still covered by a one-year warranty.
This limitation significantly reduces the usability and value of the feature. Our goal is to provide a fully automated self-service experience where customers can easily manage returns, warranty claims, and other post-purchase requests. However, because order data is no longer available after 180 days, the automation breaks down and customers are forced to contact support instead.
Dear User,
Thank you for your candid feedback. We take your user experience very seriously and fully understand your concerns. Your feedback is a key driver for our ongoing product improvements.
Regarding the 180-day data retention period, this setting is based on an overall assessment of system performance and data management efficiency. We understand that this mechanism does not fully address the scenario you described, and we would like to share the following three updates with you:
1. Regarding the order from January 7, 2025, that you mentioned, we have manually synced it to the 17TRACK shipment page. You can now create an exchange request for this order as usual;
2. The returns feature has been migrated to a brand-new SaaS system(17RETURNS), which supports creating after-sales tickets or initiating after-sales requests for orders placed within the last three years, significantly extending the timeframe for accessing after-sales operations. The new system also includes multiple optimizations and several new features. A separate email containing the login link has been sent to you; we invite you to log in and explore the system;
3. The request to customize the order synchronization time range has been included in our product roadmap. We will carefully evaluate its feasibility and will promptly update you if there are any substantial developments.
We sincerely apologize for any inconvenience this may cause you and your customers, and we thank you for your patience and understanding. We will continue to iterate on our product to provide you with a smoother user experience.
Sincerely,
The 17TRACK Customer Service Team
We've had a great experience with 17TRACK so far. The app is easy to set up, the tracking page looks professional, and the Shopify integration works smoothly. It has significantly improved the post-purchase experience for our customers.
A special thank you to Jay for the excellent support. He was always quick to respond, and very helpful.
Wir bauen bereits unseren 2. Shop mit 17Track und würden immer wieder zu dieser App kommen - wir verwenden das ganze in Kombination mit DSers und es funktioniert tatellos - die Einrichtung ist super simple und die Dropshipping Funktion ist wirklich gold wert!
Der Support ist klasse - egal wann wir eine Frage haben - es ist immer jemand der der uns dabei hilft.
Super App und Support insgesamt
me gusta que oculte los envios de china para dropshipping, ya que otras aplicaciones lo muestran directamente y no oculta nada, me evita miles de problemas con clientes
17TRACK staat open voor feedback en weten dit snel te implementeren! er wordt altijd snel gereageerd, en anders wordt je via e-mail op de hoogte gehouden! ga zo door! touch-me is blij met jullie
So far with the 1 order I have received, it was tracked accurately. Every step was documented during its journey. Easy to find tracking package with both the tracking number and the order number.
