Adeagle: Ads → Traffic → Sales

Hi Jakob,

Thank you for your review and for openly sharing your experience - we truly appreciate the feedback.

We've been in direct contact with you over email and have been actively investigating the issue you reported. It turns out that one of our ad network partners had some temporary technical problems, which caused inconsistencies in how traffic was tracked. On top of that, part of the issue was also due to the ad network running internal checks on the campaign. This included automatic systems clicking the banners to inspect how your product pages load and look - a standard procedure used to ensure quality and functionality. These checks were unfortunately counted as clicks on our side, but didn't show up in Shopify Analytics since Shopify filters out this kind of non-customer traffic. That's completely understandable on their part, and we should've filtered those clicks out as well. That was a mistake on our side, and we're already making improvements to avoid reporting this kind of traffic in the future.

As for the general difference between our numbers and Shopify's: a single person can click several products in your ad, which may show as multiple clicks in Adeagle, but still appear as one visit in Shopify, as this is the same session of a particular user. This is expected behavior, though we're always happy to explain the differences and improve how we display data.

We also want to clarify that we never said "don't trust the numbers in Shopify." Our goal was simply to explain the tracking differences and offer help understanding them.

We completely understand your frustration and have already offered a full refund. Thanks again for working with us on this, and if you decide to give Adeagle another try in the future, we'd be more than happy to have you back.

Bart
Founder @ Adeagle

Thank you for sharing your feedback. There are various factors that play a role in converting a user. These include the types of products you sell, the price, the design of your listings, the overall design and speed of your webpage, and the perceived brand, among others. All of these factors are crucial, so it's important to continuously optimize the entire funnel. Adeagle can definitely assist you in gaining relevant and targeted traffic for your store, which you can then attempt to convert into customers.

It's challenging to pinpoint when and which users will convert, as it's a dynamic process. When successful conversions happen, analyzing the contributing factors is crucial for future success. We're here to support you in enhancing your marketing strategies, and we value your insights as we continually strive to improve our services. If you have specific concerns or need assistance with optimizing your campaigns, feel free to reach out to our customer success team.

We're really sorry to hear about your experience and that you ran into these issues while trying out our app. Our support team has already reached out to you by email to offer direct help with configuring the banners on your website. We'd be very happy to walk you through the setup step by step and make sure everything works exactly as expected.

Sometimes, small issues like edits not saving or temporary crashes can occur due to browser cache or theme conflicts, but we can quickly fix those once we take a look together.

We genuinely care about helping every merchant succeed, so please don't hesitate to reply to our email — we'll gladly assist you and make sure your campaigns run smoothly.

— The Adeagle Team

Thank you for reaching out! I appreciate your feedback, and I apologize for any inconvenience you’ve experienced. I checked your account and you are on Professional Plan, so no ads will be displayed on your store. We’ve replied to your email, so please check your inbox. Please note that we aim to reply within 24 hours. Feel free to reach out if you have any further questions or need assistance. We’re here to help!

Hi, you reached out to us via chat just after installing the app. We asked you 3 times during our conversation what kind of problem are you facing and if you can describe the issue. You didn't reply to the question once, but instead started to answer with random sentences. We also reached out 2 times via email afterwards to ask about the issue, but you also didn't answer. Instead, just a couple of minutes after the chat you left this review. For the context: you were on a free plan, so you were not charged any money in any way, and you didn't use the app. Please answer our mails, if you want our help with the app.