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Unjustified hidden charges for an unused app!
They charged me £160+ every month for 6 months automatically. I NEVER even set up or used the app—the dashboard remains completely disconnected. Zero pricing transparency and terrible support. I am demanding a full refund and reporting this to Shopify. Stay away!
Hi JAY Clothing Supply,
We understand your concern, but the charges were not hidden.Our records show the app has been installed and active since October 2025. Since the subscription continued for this period, we’re unclear why the charges are only being disputed now.
Billing statements and app charges are visible on the merchant’s Shopify account, so only the store owner or authorized users can regularly review them. Since the subscription remained installed for six months, the charges continued during that period.
upon checking and reviewing your shop - clearly report shows you used our site long enough.
Total Events: 183120
Purchase Events: 1749
They charged me without knowing it and i cannot contact the customer support. I want a refund now
Hi,
The charge is tied to an active AdTrace subscription and is approved through Shopify before billing begins. We also have customer support available, so please contact us directly with your store details and we can review the charge and any refund eligibility. kindly remove this review so we can start the investigation
Cobrança abusiva. Em dólares e ainda foi Duplicada ,cobrando dois meses junto no meu cartão , perde até a confiança em deixar o cartão cadastrado na shopify , creio que vou pra outra plataforma isso que eu nem faço vendas ainda … muito menos pelo Facebook
You have been using the app since December 2024 and have already benefited from the service and results provided. As a subscription-based app, charges are applied based on usage and orders processed through the platform.
It appears there may have been a misunderstanding regarding the billing structure, as the subscription terms and conditions explain how charges are applied. We always encourage merchants to review the app pricing and terms before installing and using the service.
be careful with your bill! They will overcharge you again and again!
Hello!
Our app billing terms are available on this app page, as well emailed to you when you sign up, but we are able to offer refunds if you are not satisfied with the service!
及时解决了我的问题
I’ve been using this app since October 2024 and unfortunately, I cannot recommend it. This review isn’t meant to be harsh, but it's important to be transparent for the sake of other business owners.
The main issue I had was with the lack of pricing transparency. I would have never kept this app if I had known it was going to cost $250/month just to run a Meta Pixel. I didn’t use any of the advanced features — I just needed basic pixel tracking.
The $250 charge came unexpectedly, and I only found out about it when my performance started dropping and I checked Meta Events Manager, which showed no active pixel on my website — even though I was paying for this app to manage it.
When I contacted support, I explained that $250/month wasn’t fair for what I was using. Only then did they offer me a $27/month plan — but only after I pushed the issue. I appreciated that gesture, but a month later, I was told I’d still be charged the full amount due to a “Shopify regulation.” If I hadn’t followed up, I never would’ve known.
I kept the app longer than I should have because I had collected 6+ months of pixel data, and I was afraid to lose it. But in the end, it just wasn’t worth it.
You don’t need this app to use Meta Pixel — it’s completely free to set up via Shopify’s official Facebook & Instagram integration, which also includes Conversion API. This app adds unnecessary cost and complexity, especially with tiered pricing that makes it unsuitable for scaling.
I’m sharing this because I wish I had known all this earlier. I don’t think the app is malicious, but the experience was frustrating and costly.
To clarify for transparency: our pricing was updated earlier this year after significant improvements to the app, and this change was reviewed and approved by Shopify. You were notified of the update and still received a full refund in May and an additional $200 refund in June — well beyond what’s typically offered.
We also completed a full review of your account. While the homepage pixel didn’t visibly show, events were still submitted properly, and performance was not affected. We shared these findings in detail.
We take feedback seriously, but we also want to make fellow developers and merchants aware that this store repeatedly requested refunds after services were delivered and confirmed working. We have reported this case to Shopify, along with all supporting documentation.
Thank you again, and we wish you the best in your future business.
They charged us without our knowledge, even though we had already uninstalled the app as per their guidance. I emailed them on the same day while in the free trial, but unfortunately, I was still charged. We haven’t received any response yet. I kindly request a full refund. I have already sent you an email regarding this issue.
Hi Sai Creations
We’d like to kindly remind you that we fully resolved your case by providing a full refund of $117 for the entire month’s use on April 11.
Following Shopify Support’s advice, we respectfully ask that you update or remove your review, as the issue has been fairly and completely resolved. Keeping a negative review despite receiving both full service and a full refund is not reflective of fair practice.
Thank you for your understanding
Customer Service is good, and Refund was quick.
Thank you for your feedback—we truly appreciate your kind words about our customer service and the prompt resolution. We're always working to improve, so if there’s anything we could’ve done to make your experience better, we’d love to hear your thoughts.
If you feel your experience has been accurately reflected, we’d be grateful if you’d consider updating your rating. Either way, your feedback helps us grow, and we’re here if you need anything else.
fraudulent software！！！！Please refund my money, it says free for a month, it didn't expire and then it started charging. And that's not what was charged. It doesn't say on the software that there is a charge, a separate charge of £40, please refund my hard earned money. I have 3 million social coal followers, INS FB TIKTOK YOUTUBE , if it is not refunded I will report it on multiple social coals and post a video.
Hi WQ-X
We noticed that a negative review was left prior to submitting your request. While we’re always open to feedback, we kindly ask that concerns be communicated to us directly first so we can assist promptly.Regarding your request: It appears there may have been a misunderstanding with our pricing. Our free trial period is 24 hours, not one month, as outlined on our pricing page.
However, due to this stunt, our CEO already refunded you the total amount. In line with maintaining transparency and fairness for all merchants and customers, we kindly ask that you consider removing the review you posted, as we believe it may not reflect the full context of the situation. Thank you
The app is very useful and the support team is responsive and helpful. They reply quickly and are willing to assist with any questions. Great experience so far!
