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Super Support, schnelle und effektive Hilfe. Obwohl vom Erstkontakt bis zur endgültigen Hilfe leider 3 Tage vergingen - trotzdem volle Punktzahl.
Is the Tool currently offline? I can't get access to the dashboard, I get the following error message: "app.advancedcustomfield.com refused to connect." The app was working well until 2 days ago when it stopped working. We build our whole store with it so we can't access any of our functionality to change, adjust etc. Pretty bad timing as there are a couple of sales ahead starting tomorrow :/
We were so sorry to hear about the negative experience you had with the app. Please accept our sincerest apologies for the stress and frustration this has caused you.
Hi there,
we are facing the same issue, "app.advancedcustomfield.com refused to connect".
Hope you can fix it quickly.
once fixed I will change the review to 5 starts, as it's a great app
It wasn’t our intention to disappoint you. But we feel fully responsible for what happened and for any inconvenience this may have caused you. Our technical team has already fixed the issue.
If you have other concerns or additional feedback, please don’t hesitate to contact our customer service team at support@arenacommerce.com
I had a quirky issue, and once I reached tech support, they fixed my issue in less than 24 hours. Wow. That was great.
The app has been incredibly helpful in setting up a custom modification for my Shopify product page. I couldn't be happier.
Terrible support.
We used this app to make custom fields for FAQ pages on each product we then added a link to our FAQ page. The url is correct . However when you click on it goes to a 404 page because is doubles the url.
Reached out to support for over a week. They finally got back to resolve the issue.
Be very careful with this app, all of a sudden it started picking up our custom pricing and editing the price to display $0.00 at check out.
Resulting in the product pricing all messed up in your cart
We explained how urgent it was to the app owner , still waiting
We have to remove from each product one by one because no help from developer
We have been getting "ourstore.myshopify.com refused to connect" the past 2 weeks anytime we try to open the app. I've left two support tickets, no one has got back to me. And when I try to create an account on their portal to see the tickets, it says I'm not allowed on the portal.
Then when I tried contacting them on their general site's form, after form submission it says "the site can't be reached". Is this app now dead? What is going on? I'll happily update this review if you guys actually get back to me and help us get the app running again. Please assist!
Can you kindly send your request to support@arenacommerce.com? We're currently unable to locate your inquiry in our ticket system.
To resolve this matter, please access the following link by copying and pasting it into your browser: https://app.advancedcustomfield.com/auth?shop=yourstoreurl.myshopify.com
Remember to substitute "yourstoreurl" with your precise store URL, following the format specified in our description.
Good
This was my first time asking for support in the custom field. The Support team fixed my issue with no problem and their support communication was great.
Aucun autre moyen de vous contacter qu'en passant par l'app store shopify : votre module ne fonctionne pas nous souhaitons votre intervention svp c'est urgent
