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Fantastic customer support and very fast!
I encountered a tech problem recently and the person who was in charge of my case, Kawaljeet, was really helpful and responded to me nicely and promptly. It's a useful Pre-order app and accommodates the need sufficiently. Try this app and you won't regret it.
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After a month I found another bug with this app regarding mixed orders. When the buyers purchase pre-order products and in-stocks together, the app can only split the payment on the first product that is put in the cart. The app does not give me an option to correct the balance amount, so it becomes a big problem to me. Keeping collecting wrong balance amount makes more of my workload because I have to communicate with buyers back and forth. Worse than that, it makes my store unprofessional.
No one in this team help fix the bug, but on the contrary, keeps telling me everything is fine with their demo store and they never notice this from other users. So I will have to look for another app and do the migration, which is painful. The app provides many useful functions as usual, but there are glitches and bugs always happen sometime and somewhere. I am just tired of it.
Dealing with this app has been a total nightmare. They have applied changes to our live website theme that made the 'Add to Cart' button not visible on the product page, causing us to lose $$ in a day! Now, we need to spend extra money for an expert to retract what they did. Also, it's been weeks of going back and forth with them trying to set up the app, and we have not achieved anything! Installing this app is very disappointing and a total waste of time and money. Never again.
This is the only app I could find that offers partial payments on pre-ordered items. To comply with regulations and payment processors, this is a must-have for any US store that offers pre-orders that will ship later than 30 days after purchase. It also allows mixed carts, which is great and helps with conversion and upsell.
I had an issue with my first item setup, but their customer service team was very responsive and resolved my issue within hours.
Good support on hand to resolve any problems quickly.
Great app. The support is fantastic! Especially Kawaljeet! Been using for a few years now.
Great tool, easy to use and the tech team are very responsive and make amends and add custom additions when ever required.
Great app and great customer support! They help me installing the app and fix all the problem i had
This is a fantastic app I would highly recommend. The support team are very responsive and helpful.
Very quick customer service, Helpful app for Pre-Order Specially Sandeep, Vikas Thanks and Keep it up
Hello HEMANT & NANDITA,
We are thrilled that you like our app the most. Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again.