Anmeldelser (12)
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The app has been working flawlessly for a while now, with no interruptions or issues. Everything runs smoothly, and I’m very satisfied with its consistent performance. Looking forward to continued reliability
The app charged me for a plan instead of the free-trial offer listed below. I sent info to the company, and I am getting no response. I would like a complete refund as I do not wish to use this app in the future.
The app is very easy to use. When we had an issue support team was very responsive, quick and helpfull.
so far so good. easy to set-up, quick response from support. Only thing is, the wholesale form loading is really slow
The user effects are okay, but not fully satisfy my need at present. But the service team is good. They can solve my problem in time.
Based on the other apps from Shine Dezign, we decided to give this one a go as well. Communication and support has been on point as always. Can't recommend their team enough!
There were a few glitches and perhaps the integration with Shopify is not as elegant as it could be but it does the job and the team have been very helpful in getting the app set up.
The product is great, it works very good! The product is working properly as it is described. The configuration is easy and simple to make and the support attention is from another world, actually great. Thanks to the developers of this app!
App functions exactly as advertised! This amazing app allows us to onboard new wholesale customers and provide them with discounted volume pricing. The developers are extremely friendly, they reply quickly and are very helpful! I highly recommend this app to anyone selling wholesale products!!!!
I downloaded this app 3 days ago. This is by far the worst app I have ever downloaded on the shopify app store because:
- the instructions are beyond unclear. It seems like the perfect app on the app store but in reality the functions don't work and setting them up is very confusing
- the support is off on vacation or something... I have emailed their support multiple times every day for help and I haven't received one response. Very confused about this since every review on this app is 5 stars and mentions immediate support... I am writing this review to save anyone the hassle of downloading a poor app that will cost you more time than it will save you. I am also hoping the app will see this and finally respond to our emails as their app code is still installed on our store and is causing errors so this is a very urgent issue we need resolved..
Thank you for your feedback.
I would like to answer your concerns/feedback in points below:
1 - Regarding the emails, there seems to be some miss-communication over here as we have not received your e-mails before 8th of December (the time you shared your feedback here). Your first email was received on 8th December at around 1:00 AM in the morning to which we replied instantly (around 2:00 AM). Prior to this, we didn't receive any email from your end.
With all due respect, We do have other apps as well and we provide responses within 4 to 8 hours of maximum gap and we also responded on time in this case as well.
2 - For app setup, we have very clear app instructions with video tutorials in the help section. All themes have different structure, so sometimes, the functionalities doesn't work for which we have also made the developers settings in the app where you can add to your theme specific settings.
However, we always assist our clients in case if they face any sort of challenges.
3 - There is an "Uninstall" button in the app and also a note in-app providing the instructions on how to uninstall the app, which is also very easy.
In addition, you may contact our customer support anytime to remove the codes manually and there is no need to hire someone else to remove it as they might not know the codes that were added into the themes.
4 - We did also fix the issues that you faced and had a great discussion with the owner of the store but something clashed with the developer which we are not aware of and got a bad review.
But yes, we apologies if you have faced any problems and would like to help if any issue/problem is still left.
