Recensioni (188)

Valutazione complessiva
4,4
Numero di recensioni per livello
  • Il 85% delle recensioni ha 5 stelle
  • Il 1% delle recensioni ha 4 stelle
  • Il 2% delle recensioni ha 3 stelle
  • Il 2% delle recensioni ha 2 stelle
  • Il 11% delle recensioni ha 1 stelle
29 luglio 2021

This app has taken the guesswork out of retargeting. I get emails all the time asking how I do such a good job making my brand appear everywhere! Easy to install and personal service.

Eco Living Club
Canada
Circa 5 anni di utilizzo dell’app
Ad Intelligence INC (Adwisely) ha risposto 30 luglio 2021

Thanks for rating our app with 5 stars. We are glad to see you enjoyed using it.

Data modifica: 7 giugno 2017

Updated below review: there was a technical glitch and they have refunded any money that was taken.

Warning! Same happened to me as comment below. They have tried to charge my card $3000 for a $50 per day ad.

The Wedding Of My Dreams 2
Regno Unito
Circa 2 anni di utilizzo dell’app
13 luglio 2021

Uninstalled this week's back, and keeps creating new ads every few days!! I don't want any more ads created. I removed this ad, but every few days this app creates new ads, even after installing it. Didn't work for me. Cost silly amounts and didn't make a single sale.

QuoteMyWall
Regno Unito
7 giorni di utilizzo dell’app
Ad Intelligence INC (Adwisely) ha risposto 13 luglio 2021

I'm sorry to hear about your negative experience using our application.

I confirm that there was a bug on our side and it has already been fixed.

Please note that each advertising campaign has to go through a Learning phase to bring results in the future. To achieve this you need to keep the advertising campaign active for seven days.

Thank you for your feedback! It helps us to get better.

16 luglio 2019

Great little app and easy to use! Definitely recommend to give it a try. We have good ROI for both our Retargeting and Prospecting ads. Also, customer support is really great and fast. Carina is always there with us and helping squeeze as much out of the ads as possible. Two thumbs up!

VISCATA
Stati Uniti
Oltre 3 anni di utilizzo dell’app
16 luglio 2019

Fantastic app giving me at times over 11x ROAS! Been very happy with it for over 2 years. I didnt get enough communication to realise i need to reinstall the app when the app moved to become facebook ad partner so please improve on this area in the future to prevent loss of revenue for both me and you.

Here's to many more years ahead!

Cheers,
Christopher
https://onedollaronly.com.sg

One Dollar Only
Singapore
Quasi 2 anni di utilizzo dell’app
Ad Intelligence INC (Adwisely) ha risposto 16 luglio 2019

Hi Christopher, thank you so much for taking time to write a review. We are happy that you're enjoying use of RetargetApp 😊

We will also take your feedback into account and make sure the communication gets better 👌

25 novembre 2018

Espectacular aplicación, desde cuando empecé siempre he tenido buenos resultados, ahora después de un año aún mejor. Desde Enero hasta hoy hemos gastado en las campañas de retarget 7000€ y hemos obtenido un valor de conversión de 140.000€ es impresionante. Pero es ciento que esto resultados tiene que tener paciencia, porque la app tiene que recopilar informaciones, alimentar el pixel y tiene que dar un tiempo, pero después la recompensa es brutal.

La Guapa Fashion
Spagna
Circa 2 anni di utilizzo dell’app
Ad Intelligence INC (Adwisely) ha risposto 13 marzo 2019

We are happy to hear that you got exactly what you wanted out of your retargeting experience with us 😊. We will keep moving forward to making our service even better for you 😉

Data modifica: 18 marzo 2019

I used this App for 3 years and made a ton of money on it. The new update killed this wonderful app. I had money in the updated version for several days with 0 Sales. Not only does the new Algorithm is ineffective they now want a 200% increase in monthly payment. Tread cautiously with the new version.

Update: The New version wiped away the 3 years of Data and has me starting fresh with no previous insight to go by

Update 2: Customer Service responded and said it can take up to 1 week for Facebooks optimization to kick in. With this information I am now willing to give the app another go but i'm going to start off slow which is unfort going to set back the pace.

Tetramode® | Psy Fashion
Stati Uniti
Quasi 2 anni di utilizzo dell’app
Ad Intelligence INC (Adwisely) ha risposto 18 marzo 2019

I’m sorry to hear that you were not happy with our most recent update. We have been working hard to make new RetargetApp the best solution for your advertising needs.

RetargetApp is now not just a retargeting solution - we offer a full funnel of advertising tactics for your store. We help you find new customers with Prospecting and sell even more to existing customers with Cross-Sell. This is why we re-considered our billing system - it is more streamlined and transparent.

An updated version of the app uses the audience tracked by RetargetApp pixel. The data hasn’t been lost - otherwise, you wouldn’t start delivering your ads right away after you’ve updated the app. If you need the stats for your previous campaign, we will gladly send them along.

We are happy you decided to give RetargetApp another try. I hope you will see that with the smart budget distribution and your personal Success Manager providing improvement suggestions our app is highly beneficial for your business.

If you have any other thoughts or feedback about the app, don’t hesitate to share them with us at help@retargetapp.com.

21 agosto 2019

This team has been wonderful helping us craft custom audiences and multiple sets of ad campaigns that are performing very well! They are very responsive. We have ongoing email communication, as well as conference calls as needed so that they can better understand our client's business and goals. They are going the extra mile to help us segment and target various audiences with different sets of products based on a range of metrics. Just this morning I got an email update from Dmytro with our recent numbers: "within the past 30 days both of your RetargetApp-powered campaigns (Retargeting and Prospecting) have shown great results - together they generated 26 sales for $8,080 in revenue and their total ROAS is impressive 590%." .... I'll take that all day long :) looking forward to a continued partnership with this group. Cheers, db

shop.leboart.com
Stati Uniti
2 mesi di utilizzo dell’app
Ad Intelligence INC (Adwisely) ha risposto 21 agosto 2019

Thank you for your kind words! 😃 It is reviews like these that keep us motivated to make the best advertising solution for e-commerce. We are happy that you enjoyed RetargetApp and our customer service 😊

5 agosto 2019

I used the old version of retarget app for a long time on our site. It worked smoothly and was well worth it. But the new version has been charging us more in ad spend and lowering our ROI dramatically. Facebook is now hitting the full budget each day where before changing it only needed a fraction of it to get results. I believe this is due to the campaigns all resetting which I was assured wouldn't happen. But all the historical data is gone and created new campaign in facebook. With any luck the facebook campaign will optimize over time and improve ROI but I was told that historical data wouldn't be lost which is very disappointing. The way the app is set up now anybody could just use facebook business manager directly and avoid paying a monthly fee to retargetapp. All they are doing now is just automating a retargeting campaign that anybody could set up in 10 minutes with a google search. I'd be surprised if you couldn't reach out to facebook support to set it up for you for free and save a monthly app fee. Ad spend all goes to facebook anyway.

Yoder Leather Company
Stati Uniti
Oltre 3 anni di utilizzo dell’app
Data modifica: 24 settembre 2021

Don't download this app. I've been a user for 3-4years but honestly, they will rob you at any occasion they can find. I'm so disappointed in it and their support team the past year. They used to be great, that's for sure. And they still reply fast, but regarding the app itself... twice they run ads without my permission on my account. My ads were inactive but they run them anyway on their end, I don't know how, then they charged me 249$/month for exceeding the 1k $ limit of the previous plan. They passed me to the higher plan without me noticing anything nor being notified by email. When you try to launch a store, you have so many things to think of and even if I could pay 49$/month, I couldn't pay 249$. I spent hours arguing with them and it's only when I threatened them to leave a bad review that they agreed to refund me. So I didn't at that time. But today I noticed they again passed my account to the higher plan (249$ instead of 49$). Their dashboard is in € but they calculate in $. So I guess with EUR/$ fluctuation, my account ended up spending more than the plan's limit au 1k $ . Again, I was not notified and they have been charging me 249$ for 11 months!!! For exceeded the plan's ads spend limit by 2,5$/day... 80$ a month... they charged me 200$ extra... So not worth it. I recognize I should have been more careful, but I never though they could be so dishonest about this. We, sellers have so many things to do too, we can't always check every single details, especially when their charges are one line in the whole shopify monthly bill or cycle bills. It's so unclear. It's not like you receive they unique bill in your mailbox and can easily notice something is wrong... I'll never see my 2200$ again, they don't want to proceed to any refund or even partial refund even though they recognized their pricing was confusing. I'm sorry but even though I was a user for 3-4 years, I will be looking for another retargeting App.

Les Petits Imprimés
Estonia
Quasi 4 anni di utilizzo dell’app
Ad Intelligence INC (Adwisely) ha risposto 1 ottobre 2021

Thank you for your feedback!

You are absolutely right. We can - and will - do a better job explaining our Billing to current and future customers.

We will work on:
- setting up email notifications about the upcoming change of the billing plan - currently, this info can only be found in Billing plan block of your RetargetApp Account settings.
- adding information for people whose Ad Account currency is not USD as RetargetApp fee is charged in USD only.
- rephrasing and improving the description of our Billing that сan be found in our Help Center (https://help.retargetapp.com/en/articles/900414-what-s-the-cost-of-retargetapp) and Terms of Service (https://help.retargetapp.com/en/articles/900431-terms-of-service)

RetargetApp was proud to run highly efficient online ads for Les Petits Imprimés - and we want to keep bringing you more sales.

Please, check your inbox for the details on a special offer we’ve prepared for you.

Your feedback is highly appreciated as it helps us become better.

Best regards,
Alina Andros
Lead Account Manager @ RetargetApp