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Great service and excellent support when you need it. The only request I would have is better support for accounts that manage multiple stores (domains). However, they did make this easy to set up when I contacted support but it would be better if there was more centralized management for companies running multiple brands that want the affiliate program combined.
Thank you for your review! We have some ideas being discussed on this. In the meantime, our support team will always be there to offer you great assistance.
It's may not fancy, but you can trust the richness and reliability of all the features you need for your online store. we've tried some other alternatives when we opened our store in 2023, and we settled here. After 1 years we upgraded our subscription, as Affilliaty has helped us grow a lot. Really grateful for the great work from this company and their team.
We are grateful for every piece of your review.
We are firm believers that our minimalist style instead of fanciness offers performance, offering our full features instead of restrictions offers richness and our commitment with reliability helps growth.
You are proof of that and we are honored to accompany on your journey to achieve more and more.
Way overpriced compared to competitors, the platform is not friendly, very hard to use. Needs to manually create a code for every new affiliate. I don't recommend this app.
We're incredibly sorry to see this.
We'd like to remind you that we did explain which setting to enable so the affiliates could generate their desired codes on a ticket that was marked as viewed by you but never got your reply despite of following up with you two times.
We also find sad that the price seemed too high for you despite of being the only option in the market that offers all the features without any restriction on top of a 90 days trial.
So we want to assure you that if you ever reconsider giving our app another try we will gladly help you if you give us the opportunity.
Best regards.
One of the challenges we’ve been facing with affiliately is recurring inquiries from our affiliates regarding changing sums under their unpaid earnings, sometimes negative sums.
This happens due to returns, but we are having a hard time explaining this to our affiliates as the platform does not provide information about the number and value of purchases returned.
We are incredibly sorry for this situation. However, we must clarify that we do include a few ways to inspect those refunds:
1. The value of the original order's price and earnings can be found in the details window > tab Log of each refunded order.
2. You can view the refunded order IDs in the affiliate's details window > tab Earnings > row "Total orders marked as refunded/cancelled per month"
3. And recently we have released a filter status row in the affiliate panels, where your affiliates can find the refunded orders associated with their account.
If despite of checking the information you are still having problems, please contact our support team, we will gladly help out!
Aside of this, thanks to your observation we're going the extra mile and are working on an improvement on the information displayed to the affiliates about unpaid earnings to help clearing out these situations.
Thank you!
Been affiliatly for 2 companies for 5 years. Great functions and price. Very happy
Thank you so much. We love to shine on cost/benefit and add you as most value as we can
Very good app, works well. Also a very helpful customer service, fast reply times, and they have always solved all my problems instantly.
We appreciate the great feedback! It is our pleasure to help. We will be looking for the next opportunity to support you.
I’ve been using them for a few years now, and their support has always been quick and great. Thank you!
Thanks for the review! Always happy to help and be your long time allies for the success of your affiliate program. We will always have your back!
This app is frustrating and the help desk isn't very helpful.
We appreciate your feedback. This is a confirmation on why constantly working in offering no less than top support is within our highest priorities.
I have been using using this for around a year now , I find this very useful to spread your reach. Its definitely and amazing tool to Spread your reach.
Thank you for the review. We are totally committed to help your reach, growth and success!
This is a scam, I canceled the free trial and they kept charging me and wouldn't reply to my messages.
As a well established service for many years with a solid reputation we find this both surprising and encouraging to work harder in offering our best to our customers. We appreciate the feedback.
