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Measure NPS & CSAT on WhatsApp, Email and SMS. AI finds what customers love and what to fix
You want to know which customers love your brand and where you need to improve. With Affiniv, you can send NPS or CSAT surveys via Email, WhatsApp, SMS after their order arrives. Beautiful, one-tap surveys that your customers respond to. AI reads every comment and groups it into themes, so you see what to fix without reading all the replies. For unhappy customers, tickets can be created automatically in Gorgias, Zendesk, etc. You can get responses on Slack and reply directly from the dashboard
- NPS and CSAT surveys on Email, WhatsApp and SMS, sent after order delivery
- One-tap ratings with follow-up questions to learn the thought behind the rating
- AI groups text feedback into themes so you know what to fix first
- Integrations - Flow, Gorgias, Zendesk, Slack, Klaviyo, Google Sheet, and more
- Ask "How did you hear about us?" on your thank you and order status pages
Languages
English
Works with
- Customer accounts
- Shopify Flow
- Google Sheets
- Gorgias
- Klaviyo
- Slack
- Zendesk
Categories
Form customization
Survey types
Submission management
Customer behavior
Marketing and sales
Visuals and reports
Pricing
Choose the plan that best fits your business.
Free Plan
Free
Features
- Up to 100 orders
- One Survey Type (NPS)
- Distribute via Email
- Analytics Dashboard
Starter Plan
$49 / month
or $490/year and save 17%
Includes 1,000 orders per month. Each additional 100 orders @ $3
Features
- Up to 1,000 orders. Extra 100@ $3/mo
- NPS, CSAT Surveys via Email
- AI-powered analytics Dashboard
- 1 User
7-day free trial
Growth Plan
$99 / month
or $999/year and save 16%
Includes 5,000 orders per month. Each additional 1,000 orders @ $20
Features
- Up to 5,000 orders. Extra 1,000@ $20/mo
- NPS, CSAT Surveys via Email, WhatsApp
- Send Reminders over Multiple Channels
- AI-powered analytics Dashboard
- Up to 5 Users
- Attribution Survey on Order Confirmation
- All Standard Integrations Supported
- Support via Email and Zoom
14-day free trial
Advanced Plan
$249 / month
or $2,490/year and save 17%
Includes 15,000 orders per month. Each additional 1,000 orders @ $15
Features
- Up to 15,000 orders. Extra 1,000@ $15/mo
- Everything in the Growth Plan, Plus
- Unlimited Number of Surveys
- Agentic Workflows
- Custom Dashboard and Reports
- Advanced Integrations
- Assisted Onboarding and Priority Support
- Unlimited Users
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (7)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
We use Affiniv to send post-purchase NPS surveys via WhatsApp and Email. The platform makes managing NPS-related activities simple, smooth, and hassle-free. Their support team is highly responsive, knowledgeable, and always willing to assist with any queries or concerns. The prompt service, clear guidance, and commitment to customer satisfaction make Affiniv a reliable partner for NPS management. I highly recommend their services to anyone looking for a seamless and professional experience.
We use Affiniv to send post-purchase NPS surveys via WhatsApp and Email. We love the tool for its ease of usage - no unnecessary complex features. The analytics dashboard and integrations are amazing! It is also very affordable.
Affiniv helps us listen to the feedback of our customers in a very easy way. We created survey on Affiniv. Then the survey goes over Email and Whatsapp automatically weeks after the customer place their order. The dashboard is very intuitive for us to analyze the result. A good app overall.
Support
App support provided by Affiniv.
Resources
Developer
Launched
December 8, 2021
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