Affirm pay‑over‑time messaging

ZERO Stars!!! I have to wait 30 days for their regulatory checks before I get my first payout. So I already provided a product to their borrower and have to wait 30 days to get paid. What a ridiculous wait time!!!! The app does not work well with shopify themes and I have to login off site, in a separate tab to view my account. I can't access the bank info tab to see where my payout will be going, whenever I actually get my payout for my first sale under this app. I tried to click on the bank info tab and it just returns me to the home screen. There is no customer service number or online live chat. I have to wait a day or two to get a response. Customer service (most likely based in some 3rd world country) replied I will need to wait the full 30 days, there is nothing I can do or provide to expedite the information gathering needed for their review. So basically in the mean time, "go pound sand". Customer service never gave me an answer about the bank info tab error. I doubt CEO Levchin even cares about all these low reviews. Maybe, he should put his computer science degree to use and fix this horrible merchant app. I uninstalled this app and won't be using Affirm again as a merchant payout. Just a horrible experience overall!!!

this app. we actually Lost clients when we implemented it.

I would give it 0 stars if I could. I ran into an issue where they somehow put 3 customers orders onto 1 customers account. There is no phone number to call, so I messaged and also emailed for support. The only response I got was to have the customers call customer support. Of course, the 2 customers who's furniture purchases didn't get associated with their accounts have gone MIA now. This complete lack of support ended up costing me $6000 through no fault of my own.