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NOT ABLE TO SEE THIS WIDGET ON PRODUCT PAGE
Very disappointed – such a big company like Razorpay, but the Shopify integration/app is not working properly. Even though my account status is activated and EMI is enabled in dashboard, the EMI option is not showing on checkout or product page. I followed the documentation and tried multiple times, but still no result. Please fix this issue urgently – this is creating a bad customer experience.
Dear Razorpay Support Team,
I hope this message finds you well. I am reaching out regarding an issue with the Razorpay Affordability Widget on my website. While the widget is simply being shown to customers, I noticed that 1% is being deducted from every transaction processed through my store.
This fee wasn’t clearly disclosed when I set up the widget, and it seems misleading since the widget was advertised as "totally free" to display. There was no indication that showing the widget would incur a 1% fee on all transactions.
I kindly request a refund of the 1% fee deducted from these transactions and would appreciate clearer information about this charge moving forward.
Thank you for your attention to this matter. I look forward to your prompt response.
Sincerely,
Sai Creations Watches
Nothing seems to work, the checkout isn't going live even after following the instructions given, and nothing is moving forward.
The customer support is non-existent and other founders have given us the feedback that this is how they operate.
Sad and shameful, we thought razorpay was a respected partner in India but can now understand why its 2.9 rated.
Would not recommend installing!
The Razorpay Affordability Widget helped us by displaying EMI options which helped customers view all the EMI options on the product page itself, although we have run into some issues, their product team esp. Shravani was helpful and responsive to navigate us through them!
please help the widget is not working even after enabling emi options in the razorpay dashboard
Hello please fix this not seeing on product page
This app is not working in my store. I am chasing the team to get the help and get it activated but i am now tired after trying 6 months
NOT ABLE TO SEE THIS WIDGET ON PRODUCT PAGE FIX IT ASAP
Hey team Targaryen Treasures, I went through your Checkout and it seems you have not enabled EMI options from your Merchant Dashboard. To enable Widget -
1. Ensure you are a Widget compatible Shopify theme https://razorpay.com/docs/payments/payment-gateway/affordability/widget/shopify/#compatible-themes
2. Ensure you have enabled EMI options from Merchant Dashboard. Note: most EMI options are applicable only on INR 1,000 and above. So your product amount has to be greater than that.
3. You can also create Offers instead from Merchant Dashboard, and they will appear on Widget.
If you still face any issues after these checks, please raise a ticket from Merchant Dashboard and our team will look into it.
Best,
Shravani
Razorpay
The widget is not showing at product page..
