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Be careful how this app charges. You're billed for every order you print, whether or not the customer ever opens the tracking portal, and once you go over your plan's quota each extra order costs over 12p. That adds up fast, and you may not notice until it already has.
The real trap is cancelling. I was on a 3,000-order plan and had already gone 3,000 orders over without realising. I switched off auto-renew, but you can't stop the over-quota charges until your renewal date passes, so you're forced to keep racking them up for the rest of the term.
The portal itself is barely used. Couriers already provide tracking, so you can bypass this entirely by adding your own tracking page to your site with direct links to the courier portals — and any good upsell app can add upsell features to that page. Other tracking apps charge per click, which is far fairer than paying for every order printed. Unless you want to pay for tracking your customers never use, the portal simply isn't needed.
Cancelling was the final straw. I spent over 20 minutes on live chat being told they couldn't cancel without a manager, then got offered a 10% discount to stay. Leaving a service shouldn't require management approval. Avoid this app.
Hi Pretty Little Home team,
We sincerely apologize for your frustrating experience with our billing structure and the cancellation process.
We also deeply regret the hassle you faced when trying to cancel. We are addressing this with our support team immediately to ensure a smoother, pressure-free cancellation process in the future.
While we believe our centralized tracking portal provides value beyond standard courier links by keeping customers engaged with your brand, we respect that it did not align with your store's workflow. If you are open to it, please reach out to us directly at support@aftership.com so we can review the specific overage charges applied to your account during your final billing term and see how we can make this right.
Thank you for your candid feedback, and we wish you the best with your business.
Daman was a great help with helping me figure out some account configurations. Made the process smooth and easty.
Really great support from Damandeep
Daman was very helpful and solved my issue swiftly, even hopping on a call with me so we were able to share screens.
I've worked with Shivan and he is responsive, knowledgeable, and always willing to help and answer questions. He takes the time to understand the problem, provide clear guidance.
The app is really good, however to get this with Royal Mail you need the Premium and Enterprise plans.
Sadly given the size of our store, this would make this Shopify add-on too costly to oconsider these plans.
That said the app looks fab and has a lot of capability I am sure
Vibhanshu was very helpful in resolving an issue quickly that was causing our customers to increase open tickets by 20%. Overall aftership tracking has helped streamline our notification post purchase process.
The information I requested was provided in a timely manner. My questions were answered quickly.
We had an amazing experience in receiving support and assistance in setting up this app and ensuring it worked correctly, and the representative Chaitali Saha was extremely knowledgeable and competent in providing assistance.
Great, quick support. Thankyou!
