Rezensionen (188)
Anpassen
-
Nach Bewertung
I came across this company through a podcast I listen to called Chew On This, and I regret trying them out. It literally takes a week to get a response to your question, and even when you do get a response, it's not a solution.
They seem to lack knowledge about their own software and keep passing the issue to another department.
Additionally, they charged over $600 to my Amex for a one-month subscription, and I still haven't received a refund. Trust me, do not download this app!!!
Hey Jenna Organics team! Sorry you weren't satisfied with Replo. I went through our support logs and was able to verify that there were several messages back and forth with Steve from our team on getting your workspaces set up correctly - some are still ongoing, and I'm hoping we can win back your support by working these out.
Additionally, you were charged a few times since you upgraded your plans: (1) a Replo Basic plan on May 21st, (2) an upgrade to Replo Standard which was cancelled the same day on May 28th, (3) another upgrade to Replo Standard which was upgraded then downgraded twice in the same day on May 29th. I know we talked on Sunday via our support chat, but I confirmed all these charges have been refunded - as always, we're very very happy to issue refunds in cases like this.
Hoping that going forward, we can reduce confusion and hopefully win back your support for Replo. Feel free to reach out any time - I'm noah@replo.app or you can always find me in the Slack community at https://replo.app/community - looking forward to chatting more!
They've improved a lot there is still some bugs here and there but the improvement has been great and we've been happily using it for a year now.
Hey Shanil! Noah here from Replo, sorry that you're not having a good experience here. I looked into our support chat logs and saw that around 18 hours ago, Steve followed up on your support inquiry and sent over some more information about how GA works. I've also followed up internally so we can request some more info about the specific dashboards you're looking at and try to reproduce the issue you're seeing, but we'll need some help from you on the GA side for that.
By the way, you're correct that Replo doesn't have an first-party analytics reporting feature yet, we're working on this right now and tracking it publicly here: https://feedback.replo.app/p/replo-page-analytics-2 - feel free to upvote to be notified of updates.
Hoping we can get this worked out and earn back your trust! I'll follow up on the support thread we've got going as well.
Replo is awesome. It was a bit of a learning curve with me not being very experienced with web development, but I've gotten the hang of it and love the software. I've had lots of help from their support team as well who are very responsive and honestly incredible. I like how they don't just do the work for you, but show you how to do what you're trying to do so you can learn. Will be using Replo for all our landing pages.
A great app that let's you build quick iterations either as a whole page template or on a per component basis. Great for testing ideas quickly!
Lots of integrations (Junip, 460, Rebuy, Shoplift etc.) means fewer blockers to getting things live.
What makes them 5 stars is their live chat support there to help you along the way!
Like all page builders if you want your own pre-existing components in the Replo admin you'll need to rebuild them within the platform.
Slow support. I'm talking 30 minute wait times only for them to send a link you can find on the first google search that never actually solves your issue. Considering I pay 3k a year for it... unenthused about this.
Product Pages lack some really simple features you would think are essential to any product page. Wont show out of stock colors or sizes? How is that not an option lol. Users have to make a selection then only find out its not available once they try to buy it.
Poor documentation and unintuitive design for such an expensive page builder.
Hey folks, Noah here from Replo. Thank you so much for bringing this to our attention!
Firstly, it seems like there was a miscommunication about the out-of-stock colors and sizes in Replo product components. Replo absolutely does support this functionality: https://support.replo.app/hc/en-us/articles/22686635008269-Options-Components is our documentation page which details it, and I added https://www.loom.com/share/51bb21a143ee43be8e2c797b7e7e44da?sid=9ba1ce85-8b7d-4f46-bb19-260865be44be which has a video walk-through as well. The particular person on our support team wasn't aware of this technique, so we're revamping our internal docs to make sure this won't happen again.
Secondly, I went ahead and looked through our support team's logs related to your account and I do see that a few times we didn't get back to you in as timeline manner as we could have (I saw at least once where you were waiting for 20 or 30 minutes which is absolutely not what we're aiming for). Going to sync up with our support team about this and make sure it doesn't happen again - feel free to reach out directly at noah@replo.app if you have any more feedback on the support response.
I'll shoot you an email as well, but hoping we can win back your support for Replo over the long term. Please feel free to reach out with any other feedback, we really do take it to heart!
1. They don't give the possibility to use replo on a development (testing) theme. So we are unable to test new experimental functionalities safely.
2. They still charge development (test) stores for testing full Replo functionality.
Not convenient at all for hypergrowth stores. 1 star for now.
Hey folks, Noah here from Replo - looks like there was some miscommunication here. We absolutely do allow using Replo completely free on development stores, it's just a manual setup. I'll send you over an email and get this worked out!
Great app. Not the cheapest but for cranking out lots of landing pages it's second to none. You can even use it without having the basic plan.
I like Replo's features a lot, especially being able to add sections to my Shopify site. I must admit the platform could be faster. If you're looking to create something with a short timeline, I wouldn't recommend replo, every click takes about 5-10 seconds of loading. Me, being a fast worker, find page building in Replo a little frustrating. But again, I love the platform and its features.
[Edit 12/08/2024] Update here! Wanted to let you know that we actually found and fixed the performance issue you were experiencing. It was specifically related to pages which had large amounts of States-based styles, and we were able to implement some improvements here and get the time it takes to make an edit on your page down by about 10x. Don't hesitate to reach out in the future if you see any other issues with Replo, appreciate you raising this and hoping we can win back your support in 2024!
Hey there! Noah here, co-founder at Replo. I believe we chatted briefly via our support chat a few weeks ago, when we helped figure out an issue publishing pages related to the Youtube embed component in Replo.
Definitely didn't realize that you were experiencing slowness - 5-10 seconds is absolutely not acceptable. After seeing this, the team had a look at the store and we were able to confirm that it takes quite a long time to apply updates to the page. We've created an escalated issue internally and our engineering team is going to check it out - we're not sure what exactly the issue is yet, but our working theory is something related to the Boba Nutrition theme.
We'll work it out and get back to you, and hopefully we can win back some folks who also like to work fast. Don't hesitate to reach out via support or email until then - I'm noah@replo.app. Thank you!
This harsh review is for several reasons. Mainly think they are overpriced. They had a product template in beta that was just launched, and to use it you must be on the $250/month tier. That's just greedy! How do you expect a small business to afford that? No software in our stack, for any function of our business is so expensive, and nor should it be! And so much for being "unlimited".
Second, I just tried to cancel the subscription and got an error. I opened a support ticket. Instead of canceling, the reply back was "can you share the error screenshot?" Really?? Someone is trying to stop from being charged again, and instead you ask them to troubleshoot your software issues for you? Address my concerns first!
Third I used their landing page services and they completely dropped the ball. It took a lot of follow up and I finally got a full refund, and that's the only reason this review is 3 stars instead of 1.
Hey folks, Noah here, co-founder at Replo. Sorry for the confusion here. Thank you for the feedback on the pricing for product templates, really appreciate that - we're going to continue to think about how to enable smaller brands in the future, agreed that 250 a month can be a big sticking point there. Also wanted to apologize about the experience you had cancelling the subscription - I verified that we've now refunded all charges from everything (including the partnership service you mentioned where the ball got dropped).
Also followed up with our support team since there was some miscommunication there - completely agree that in that scenario the thing to do is ensure the plan is cancelled first and worry about software errors later. For some additional transparency, we identified that this was an issue due to a billing plan that had originally been set up through the partnership service offer and we've added more documentation on this for the support team, so hopefully shouldn't happen again!
Appreciate that Replo didn't work out well for you and hoping we can win back your support in the future. Don't hesitate to reach out directly at noah@replo.app if you have any more feedback!
Great customer service, easy to use interface. Even though I've built full websites in React/NextJS, this is a great product for rapid testing/prototyping and colloborating with non-technical web designers.
