Zopi: EU Dropshipping & POD
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Zero fulfillment, deceptive billing — cost me $861 in chargebacks
Installed since October 2023. In all that time: zero products imported through the app, zero orders fulfilled. When orders #1004 ($784.70) and #1005 ($46.90) came in, Zopi declined fulfillment twice each: "Request rejected. Please complete your payment in the Zopi Order Center and try again." On #1004 they briefly accepted the request, then cancelled it themselves. Neither customer was ever served — I lost a $799.56 chargeback and a $61.90 chargeback. Two more orders (#1006, #1007) had fulfillment requested through Zopi and never completed; both are now being refunded.
Billing: I approved $19.90/month ($238.80/year). The app's billing page showed a trial converting to $349.30/year — $110.50/year (about 46%) more than the advertised price. I was already charged $349.30 in December 2025. I consider this false advertising and fraudulent overcharging. App cancelled, formal complaint filed with Shopify.
Hi there,
We’re sorry to hear about your experience, and we’ve carefully reviewed the order and billing details mentioned in your review. We’d like to clarify what happened.
Regarding fulfillment: The affected fulfillment requests were initiated directly from Shopify. However, because Order Automation had not been configured and the required payment had not been completed in Zopi, the orders could not proceed to the supplier.
When the requests were rejected, Zopi displayed the message: “Request rejected. Please complete your payment in the Zopi Order Center and try again.” This was to prevent the orders from being marked as fulfilled in Shopify before they had actually been placed and paid for.
Our records do not show that the required payment step was subsequently completed. Zopi also does not charge you for the supplier order or fulfillment when payment has not been completed. Therefore, there was no successfully paid fulfillment request for Zopi to process and send to the supplier.
Regarding billing: The $19.90/month price refers to our Launch plan. Our records show that your store was subscribed to the Zopi Dropshipping – Advanced Yearly plan, priced at $349.30/year. The $349.30 charge therefore corresponds to the Advanced Yearly subscription associated with your store, rather than an overcharge of the $19.90 Launch plan.
We understand how frustrating order issues can be, and we’re happy to help clarify the correct fulfillment process. Please contact our support team anytime, and we can walk you through the order placement and payment flow step by step to ensure future orders are processed correctly.
Best regards,
Zopi Support Team
Over all the app is useful; However lately I noticed updates to order info and tracking is very slow. I seem to do better when I order directly instead of going through Zopi. I recommend checking your needs before using this app. If you are selling on TikTok for example. You should order directly to get quicker shipping information.
Hi,
Thank you for taking the time to share your feedback. We truly appreciate both your support and your honest comments.
We're sorry to hear that you've experienced delays with order updates and tracking information recently. In some cases, tracking updates depend on when the supplier ships the order and when the shipping carrier synchronizes the latest tracking events, which may cause a delay compared to ordering directly from the marketplace.
That said, this isn't the experience we want for our users. If you have any specific orders where the tracking or order status seems unusually delayed, please contact our support team with the order details. We'll be happy to investigate and work with the supplier to resolve the issue as quickly as possible.
Thank you again for your feedback—it helps us continue improving Zopi. We hope we'll have the opportunity to provide you with a better experience.
Une correspondante a l'écoute réactive qui a répondu avec pascience et gentillesse je recommande vivement tres professionnelle et elle est resté jusqu au bout pour m aider.
Des problèmes bien vite résolus grâce aux conseils de Ross de Zopi.
Purelunea
Daisy was so helpful and great! Amazing at assisting quickly with my issues.
Daisy has been great through this all with explaining in detail what the problem was and helping me mitigate to a solution. Thank again.
I have repeatedly tried to cancel my plan. Always get an error. Escalated to support several times, never got a response or assistance in canceling my plan.
Hi there,
Thank you for sharing your feedback.
We'd like to clarify that your Zopi plan was a one-time charge, not a recurring subscription, so there was no active plan that needed to be canceled and no future recurring charge from this plan.
Our support team has also responded to your requests and sent several follow-up emails, but unfortunately, we haven't received a response from you. It's possible that our emails were filtered into your Spam or Junk folder, so could you please check there as well?
We're still happy to assist and clarify any concerns you may have. We'd really appreciate it if you could review our previous responses and consider updating your review once the situation has been clarified.
Best regards,
Daisy | Zopi Support Team
If you need reliable, fast and quality product research and fulfilment service, install Zopi. I have been using fulfilment apps since 2018. Zopi bypassed the others with the new AI app, that works right in your store, as an integral smart part of it. You want new products or versions, here they are, push to your store. Received an order? Already fulfilled. Up to now, I have not received any complaints from customers, at all. You have questions - real humans answer and solve them instantly. Yesterday I clicked somewhere I did not want, Daisy solved it in a minute.
The app has potential, but there are several issues. The German translation is often poor and confusing, making it difficult to use. Additionally, the error messages are vague and unhelpful. Another downside is that the settings keep resetting themselves, which is very frustrating. I hope for improvements!
Dear Stein.Kunst.Werk.,
Thank you for your feedback. We understand your concerns and apologize for any inconvenience this may have caused.
We've sent you an email to gather more information about the issues you mentioned. This will help us investigate further and find the best way to assist you. We look forward to hearing from you soon.
If you have any other questions, please feel free to reach out.
Lee Ly
Customer Service Team
Hallo, ich hatte ein paar kleine Probleme mit den Einstellungen bei Zopi, also habe ich den Support kontaktiert via live Chat schaltet sich der Supporter (Rocy) hinzu und half mir wirklich spitze durch alle meiner Probleme er half mir gute Produkte zu finden und erklärte mir ganz in ruhe wie ich welche Einstellungen machen kann damit der Shop so Effizent wie möglich läuft.
Ich bin sehr zufrieden mit ihm und zögere nicht ein 2tes mal ihn zu kontaktieren.
Die app an sich ist gut gestaltet und man kann mit etwas hilfe vom support wirklich viel einstellen.
Grüße Hejfisch
