Zopi: AliExpress Dropship, POD
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Zero fulfillment, deceptive billing — cost me $861 in chargebacks
Installed since October 2023. In all that time: zero products imported through the app, zero orders fulfilled. When orders #1004 ($784.70) and #1005 ($46.90) came in, Zopi declined fulfillment twice each: "Request rejected. Please complete your payment in the Zopi Order Center and try again." On #1004 they briefly accepted the request, then cancelled it themselves. Neither customer was ever served — I lost a $799.56 chargeback and a $61.90 chargeback. Two more orders (#1006, #1007) had fulfillment requested through Zopi and never completed; both are now being refunded.
Billing: I approved $19.90/month ($238.80/year). The app's billing page showed a trial converting to $349.30/year — $110.50/year (about 46%) more than the advertised price. I was already charged $349.30 in December 2025. I consider this false advertising and fraudulent overcharging. App cancelled, formal complaint filed with Shopify.
Hi there,
We’re sorry to hear about your experience, and we’ve carefully reviewed the order and billing details mentioned in your review. We’d like to clarify what happened.
Regarding fulfillment: The affected fulfillment requests were initiated directly from Shopify. However, because Order Automation had not been configured and the required payment had not been completed in Zopi, the orders could not proceed to the supplier.
When the requests were rejected, Zopi displayed the message: “Request rejected. Please complete your payment in the Zopi Order Center and try again.” This was to prevent the orders from being marked as fulfilled in Shopify before they had actually been placed and paid for.
Our records do not show that the required payment step was subsequently completed. Zopi also does not charge you for the supplier order or fulfillment when payment has not been completed. Therefore, there was no successfully paid fulfillment request for Zopi to process and send to the supplier.
Regarding billing: The $19.90/month price refers to our Launch plan. Our records show that your store was subscribed to the Zopi Dropshipping – Advanced Yearly plan, priced at $349.30/year. The $349.30 charge therefore corresponds to the Advanced Yearly subscription associated with your store, rather than an overcharge of the $19.90 Launch plan.
We understand how frustrating order issues can be, and we’re happy to help clarify the correct fulfillment process. Please contact our support team anytime, and we can walk you through the order placement and payment flow step by step to ensure future orders are processed correctly.
Best regards,
Zopi Support Team
Over all the app is useful; However lately I noticed updates to order info and tracking is very slow. I seem to do better when I order directly instead of going through Zopi. I recommend checking your needs before using this app. If you are selling on TikTok for example. You should order directly to get quicker shipping information.
Hi,
Thank you for taking the time to share your feedback. We truly appreciate both your support and your honest comments.
We're sorry to hear that you've experienced delays with order updates and tracking information recently. In some cases, tracking updates depend on when the supplier ships the order and when the shipping carrier synchronizes the latest tracking events, which may cause a delay compared to ordering directly from the marketplace.
That said, this isn't the experience we want for our users. If you have any specific orders where the tracking or order status seems unusually delayed, please contact our support team with the order details. We'll be happy to investigate and work with the supplier to resolve the issue as quickly as possible.
Thank you again for your feedback—it helps us continue improving Zopi. We hope we'll have the opportunity to provide you with a better experience.
Une correspondante a l'écoute réactive qui a répondu avec pascience et gentillesse je recommande vivement tres professionnelle et elle est resté jusqu au bout pour m aider.
Des problèmes bien vite résolus grâce aux conseils de Ross de Zopi.
Purelunea
Daisy was so helpful and great! Amazing at assisting quickly with my issues.
Daisy has been great through this all with explaining in detail what the problem was and helping me mitigate to a solution. Thank again.
I have repeatedly tried to cancel my plan. Always get an error. Escalated to support several times, never got a response or assistance in canceling my plan.
Hi there,
Thank you for sharing your feedback.
We'd like to clarify that your Zopi plan was a one-time charge, not a recurring subscription, so there was no active plan that needed to be canceled and no future recurring charge from this plan.
Our support team has also responded to your requests and sent several follow-up emails, but unfortunately, we haven't received a response from you. It's possible that our emails were filtered into your Spam or Junk folder, so could you please check there as well?
We're still happy to assist and clarify any concerns you may have. We'd really appreciate it if you could review our previous responses and consider updating your review once the situation has been clarified.
Best regards,
Daisy | Zopi Support Team
If you need reliable, fast and quality product research and fulfilment service, install Zopi. I have been using fulfilment apps since 2018. Zopi bypassed the others with the new AI app, that works right in your store, as an integral smart part of it. You want new products or versions, here they are, push to your store. Received an order? Already fulfilled. Up to now, I have not received any complaints from customers, at all. You have questions - real humans answer and solve them instantly. Yesterday I clicked somewhere I did not want, Daisy solved it in a minute.
Fue un placer haber trabajado con Ross del equipo de Zopi, la verdad que se mantuvo atenta, laboriosa, disciplinada y sobre todo con deseos de que se le diera solución al problema de mi tienda.
Creo que su equipo cuenta con un magnífico trabajador, el cual lo acaba de demostrar hoy, y además del cual estoy eternamente agradecido. Gracias a su equipo y a usted Leo, en mi persona tienes un amigo y un gran hermano, bendiciones para usted y familia.
excelente app, y el soporte técnico siempre esta con Tigo para apoyarte
