Zopi: AI AliExpress Dropship
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Zero fulfillment, deceptive billing — cost me $861 in chargebacks
Installed since October 2023. In all that time: zero products imported through the app, zero orders fulfilled. When orders #1004 ($784.70) and #1005 ($46.90) came in, Zopi declined fulfillment twice each: "Request rejected. Please complete your payment in the Zopi Order Center and try again." On #1004 they briefly accepted the request, then cancelled it themselves. Neither customer was ever served — I lost a $799.56 chargeback and a $61.90 chargeback. Two more orders (#1006, #1007) had fulfillment requested through Zopi and never completed; both are now being refunded.
Billing: I approved $19.90/month ($238.80/year). The app's billing page showed a trial converting to $349.30/year — $110.50/year (about 46%) more than the advertised price. I was already charged $349.30 in December 2025. I consider this false advertising and fraudulent overcharging. App cancelled, formal complaint filed with Shopify.
Hi there,
We’re sorry to hear about your experience, and we’ve carefully reviewed the order and billing details mentioned in your review. We’d like to clarify what happened.
Regarding fulfillment: The affected fulfillment requests were initiated directly from Shopify. However, because Order Automation had not been configured and the required payment had not been completed in Zopi, the orders could not proceed to the supplier.
When the requests were rejected, Zopi displayed the message: “Request rejected. Please complete your payment in the Zopi Order Center and try again.” This was to prevent the orders from being marked as fulfilled in Shopify before they had actually been placed and paid for.
Our records do not show that the required payment step was subsequently completed. Zopi also does not charge you for the supplier order or fulfillment when payment has not been completed. Therefore, there was no successfully paid fulfillment request for Zopi to process and send to the supplier.
Regarding billing: The $19.90/month price refers to our Launch plan. Our records show that your store was subscribed to the Zopi Dropshipping – Advanced Yearly plan, priced at $349.30/year. The $349.30 charge therefore corresponds to the Advanced Yearly subscription associated with your store, rather than an overcharge of the $19.90 Launch plan.
We understand how frustrating order issues can be, and we’re happy to help clarify the correct fulfillment process. Please contact our support team anytime, and we can walk you through the order placement and payment flow step by step to ensure future orders are processed correctly.
Best regards,
Zopi Support Team
Over all the app is useful; However lately I noticed updates to order info and tracking is very slow. I seem to do better when I order directly instead of going through Zopi. I recommend checking your needs before using this app. If you are selling on TikTok for example. You should order directly to get quicker shipping information.
Hi,
Thank you for taking the time to share your feedback. We truly appreciate both your support and your honest comments.
We're sorry to hear that you've experienced delays with order updates and tracking information recently. In some cases, tracking updates depend on when the supplier ships the order and when the shipping carrier synchronizes the latest tracking events, which may cause a delay compared to ordering directly from the marketplace.
That said, this isn't the experience we want for our users. If you have any specific orders where the tracking or order status seems unusually delayed, please contact our support team with the order details. We'll be happy to investigate and work with the supplier to resolve the issue as quickly as possible.
Thank you again for your feedback—it helps us continue improving Zopi. We hope we'll have the opportunity to provide you with a better experience.
Une correspondante a l'écoute réactive qui a répondu avec pascience et gentillesse je recommande vivement tres professionnelle et elle est resté jusqu au bout pour m aider.
Des problèmes bien vite résolus grâce aux conseils de Ross de Zopi.
Purelunea
Daisy was so helpful and great! Amazing at assisting quickly with my issues.
Daisy has been great through this all with explaining in detail what the problem was and helping me mitigate to a solution. Thank again.
I have repeatedly tried to cancel my plan. Always get an error. Escalated to support several times, never got a response or assistance in canceling my plan.
Hi there,
Thank you for sharing your feedback.
We'd like to clarify that your Zopi plan was a one-time charge, not a recurring subscription, so there was no active plan that needed to be canceled and no future recurring charge from this plan.
Our support team has also responded to your requests and sent several follow-up emails, but unfortunately, we haven't received a response from you. It's possible that our emails were filtered into your Spam or Junk folder, so could you please check there as well?
We're still happy to assist and clarify any concerns you may have. We'd really appreciate it if you could review our previous responses and consider updating your review once the situation has been clarified.
Best regards,
Daisy | Zopi Support Team
If you need reliable, fast and quality product research and fulfilment service, install Zopi. I have been using fulfilment apps since 2018. Zopi bypassed the others with the new AI app, that works right in your store, as an integral smart part of it. You want new products or versions, here they are, push to your store. Received an order? Already fulfilled. Up to now, I have not received any complaints from customers, at all. You have questions - real humans answer and solve them instantly. Yesterday I clicked somewhere I did not want, Daisy solved it in a minute.
hankala löytää tuotteita, näyttää vain muutaman vaihtoehdon mitä haki ja sen jälkeen tulee ihan asiaan kuulumattomia tuotteita näkyviin. Ei pysty hakemaan esimerkiksi aliexpress myyjäkaupan nimellä. Ei pysty määrittämään eu alueen toimittajia. ei pysty määrittämään hakuun näyttämään hintaa suoraan omaan maahan tuontiin. ei pääse käymään saman kauppiaan sivuilla etsimässä muita tuotteita. todella hankala ja jäykkä sovellus. hinnat kalliimpia kuin tilaisi suoraan itselleen. jos haluaa peruuttaa tilauksen ei rahoja palauteta vaan joudut/pääset käyttämään sovellusta siihen asti kun olet maksanut.
Rakas ystävä
Pahoittelemme vilpittömästi kokemaasi haittaa.
Arvostamme suuresti asiakkaidemme näkemyksiä ja olemme sitoutuneet parantamaan palveluamme jatkuvasti.
Jotta voimme vastata kohtaamaasi haasteeseen tehokkaasti, tiimimme jäsen on ottanut yhteyttä saadakseen lisätietoja. Asiantuntijamme odottaa vastaustasi keskustellakseen kokemuksistasi ja selvittääkseen, kuinka voimme korjata asiat.
Kiitämme kärsivällisyydestäsi ja odotamme innolla, että pääsemme ratkaisemaan asian sinua tyydyttävällä tavalla.
Kiitos luottamuksestasi meitä kohtaan.
Ystävällisin terveisin,
Zopin tukitiimi.
Could you please help me understand the process for my customers in Canada? How will they receive the product at their address after placing an order?
My online store is connected to the Zopi dropshipping app, but I'm unsure how the workflow operates, especially regarding shipping fees. Do I need to handle the shipping logistics myself and send the product on behalf of the customer, or will Zopi automate this for me?
I tried to place a test order myself, but I found the platform very complicated. It doesn't clearly explain the steps to follow, and I couldn't figure out how to get the product delivered.
This is very important because my store is connected to my YouTube channel, which has over 1 million subscribers. I want to avoid any problems with shipping or delivery. I should note that I do not have a physical store or a warehouse
Hi there,
Thank you for reaching out and sharing your concerns.
To clarify how Zopi works:
When a customer places an order on your Shopify store, Zopi automatically detects and fulfills the order.
- You do not need a warehouse, physical inventory, or to handle shipping yourself.
- Zopi places the order with the supplier, and the supplier ships the product directly to your customer, including customers in Canada.
- Tracking information is automatically updated in your Shopify order page once the supplier ships.
- Shipping fees are included during the supplier order — you don’t need to manage logistics manually.
We also noticed that you were able to successfully place an order, which means your setup is correct and you’re on the right track.
If you need further assistance or step-by-step guidance, our support team is always ready to help.
Best regards,
Zopi Support Team
