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Great app and even better customer support. The team was extremely responsive and helped customize the placement and design exactly how we needed it. Huge thanks to Deepika, Andres, and the support team for going above and beyond!
works well
I'm happy with this app, a lot of customizations, very helpful support
Extremely slow Im thinking of canceling :: we're talking 5+ minutes to load recommendations to the cart
Hello Luminance Skincare,
Thank you for taking the time to rate our app. We’re truly sorry to hear about the slow-loading issue you experienced. Your experience matters a lot to us, and we want to assure you that we’re fully committed to helping you get this resolved as quickly as possible.
We’ve checked on our side, but unfortunately, we didn’t find any chat or email correspondence regarding this issue. We would have been more than happy to assist you sooner had we known. Please rest assured that we’re here to help, and given the chance, we’d like to look into this for you right away.
Our team has been trying to reach you, but we haven’t received a response yet. We also noticed that the app is currently disabled on your store, which prevents us from running tests and properly diagnosing the issue. Once we regain access or hear back from you, we’ll make this our top priority and ensure everything is working smoothly for you.
We truly value your feedback, and we’re committed to turning this experience around. Your satisfaction is extremely important to us, and we want to make sure the app performs exactly as you expect. Please feel free to reach out to us at your convenience or contact us directly at support@codeblackbelt.com so we can assist you immediately.
We’re here for you and ready to help every step of the way.
Hoping to hear from you soon!
Code Black Belt Support Team
Super fast support that fixed my issue in minutes! Easy to use app I highly recommend.
Very good, the staff is very professional and responded promptly, which is very helpful to us
Fantastic app, great customer service too. Quick shout out to Deepika, who was really reactive and fixed a small issue for us very quickly!
Assistenza veloce ed impeccabile
UPDATE:
After reading my review the development team went to work in a few days and fixed a major issue we were having with Pre-order products being recommended. They have fixed the issue and it is functioning properly now. The proper labels are being displayed to customers now so there is no way of them missing that the product is a pre-order. Thanks for fixing this.
Had a minor hiccup when updating our cart page with Judge.me reviews. Contacted the support team, got a quick response and correction of the issue. Great app and customer support! Highly recommend!
