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We were having trouble managing our Shopify and Amazon integration using Marketplace Connect. We decided to switch to this app and have no regrets. The app does a great job of syncing our orders and our inventory between Shopify and Amazon. Their customer service team is very helpful and knowledgeable and assisted us with onboarding and troubleshooting issues.
We're glad to hear about your experience! Thank you so much for the amazing 5-star review.
dire pessima app è poco. Abbiamo testato i 14 giorni in free trial, all'installazione senza creare regole o settare nulla, ha modificato prezzi e giacenze nell'account amazon bloccando lo stesso e generando gravi problematiche, oltre a questo a richiesta di assistenza urgente sono passati 10 giorni e nessuno ha risposto a nulla, segnaleremo direttamente la app a shopify in quanto effettuati screen di tutte le conversazioni e degli errori che hanno generato senza intervenire e rimborsare i danni causati. Ovviamente è una azienda dall'altra parte del mondo e per 4000€ di danno il costo legale sarebbe maggiore ma stiamo capendo se vale la pena e addebitabili i costi internazionali del legale. App pessima e pessima assistenza.
We're sad to hear about this experience. We reached out through email to continue assisting you. We appreciate your feedback and we're looking forward to hearing from you.
Look elsewhere if you want an app you can rely on. We've seen signs of increased unreliability with strange behaviour and technical glitches for some time now. On Tuesday all order imports from and tracking updates pushed to Amazon failed completely, and the app interface would not load at all. We've not been able to get any meaningful response from customer service, and eventually had to help ourselves through reinstalling the app... which lost all settings and required us to set everything back up again from scratch. After this, however, the automatic order sync is still not working... and we have to manually check for new orders and trigger the imports. The complete lack of service/assistance during such a critical incident is simply unacceptable.
We're saddened to hear about your experience. We've reached out to you through email to assist further. We're looking forward to hearing from you so we can better assist. We appreciate your feedback.
CS Amazon Sync has excellent customer service. I had an issue with my Amazon quantity sync, and their support team helped me quickly and professionally. They understood the problem, fixed the issue, and made sure everything was working properly. The app is very useful for managing Shopify and Amazon inventory, and their support gives extra confidence. Highly recommended for sellers who need reliable Amazon sync service.
Thanks for the amazing review and feedback! This helps us greatly.
Their tech staff was persistent to resolve my issue. They were diligent and kept in constant contact throughout the process. And the were able to resolve my issue. Highly recommend.
Amazing 5-star review! Thank you so much for sharing your experience with us. This means a lot to us.
Have gone through rough patches lately with support and product function, but after some debugging it appears to be running as intended - and then not... this program is a real crap shoot.
I cannot give it a higher rating until they work their system bugs. Very unstable and unreliable right now.
Support is very slow in advising on updates and/or fixes.
Will review over the coming weeks and revise if necessary.
Thank you for sharing your feedback. We’re sorry to hear about your experience. We’ve already reached out regarding your concern and are very eager to resolve this as quickly as possible. Please check our previous message and let us know how we can make this right for you. We appreciate the opportunity to help.
It's a good app that syncs Amazon orders with Shopify for me. Good support that helps me when I have an issue.
We very much appreciate this 5-star review! Your feedback means a lot.
great app, been using it for over 3 years, support acts fast when you need it !
Thank you for your support and amazing review of the app! This means so much to us.
Very good app and very good customer service!
We're very glad to see this feedback! We appreciate you sharing this and for your continued support.
Support réellement présent. Et des conseils en plus. Merci de faire l'effort d'écrire en français c'est un plus.
Bonne équipe serviable
Dommage que le chat se déconnecte dès que l'on change d'onglet.
Thank you for the fantastic review! This means a lot to us.
