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This application is good to fetch amazon orders into shopify.
However it can't sync orders' shipping status from shopify to amazon.
I still need to fill the tracking number in the amazon dashboard manually.
Need some help!
Dear Foxtrot Store,
Thank you for your feedback.
Please accept our deepest apologies for the inconvenience.
We do online onboarding sessions for you to make sure you fully use all the features of the app and they are all activated on your account.
We invite you to contact us by email : ***support.amazon-app@common-services.com***.
We hope to hear from you soon.
Best regards,
Eugénie
Quality agent
Do not waste your time and money with this app! Bad service and no help. Wasted 3 months trying to work with their support and even paid money to have them set it up for us, and finally, we gave up and switched to another app.
We deeply apologize for the negative experience and for any frustration this has caused. We have reached out to your email to gather more information on how we can make it up to you. Since then, our team has been diligently working on improving both our support services and overall customer satisfaction. Let us know how we can assist you better.
Great app to integrate Amazon with Shopify, a lot of useful features and flexibility customizing it as the business need. In addition to a great support team, answer questions with a clear an direct to the point answers and actions. Thank you!
Thanks a lot for your nice review, and don't hesitate to inquire about our support whenever you need it, it also helps to improve the solution.
I struggled at first however after speaking to Keterson everything makes sense, he is extremely helpful. The app is very easy to use, I just needed some assistance which was welcomed with open arms and we have got my products on Amazon. Very quick and easy
Dear The GlamFactory Ltd,
Thank you very much for your feedback.
Our customer service is one of our priorities and we are glad to know that it has been helpful for the development of your project.
We forward your opinion to Keterson, who will be delighted to take note of your satisfaction.
We would like to thank you again and please feel free to contact us if you have any question.
Good day to you,
Eugénie
Quality agent
Keterson was so patient with me!! I had numerous calls with him and he handheld through the whole process. The app is proving to be very detailed but the models he helped me create will be gamechangers in terms of building my listings quickly. Thank you!!!
This app allowed us to simplify our amazon management process 10 fold. Its price is reasonable and allowed us to eliminate 3 other external tools for managing amazon orders. Their support is great and they always find a solution for any thing we come up with.
So thankful for this app! I was in a state of panic when Shopify cancelled their Amazon channel, and after checking out several other apps, I decided on this one, not only for the best price but for the smoothest transition and the easiest to comprehend. Support has been amazing too!
No words, we asked you to switch from the free version to the paid one. Despite that, you enjoyed it. Your happiness builds our happiness. You can ask us whatever, you are welcome, and we will do our best.
Cost me HUNDREDS OF THOUSANDS of dollars this past Q4. Syncing went off, didn't import orders and customer support made a pop up banner that apologized for this issue rather than ever contacting me. Biggest piece of crap app and support I've dealt with in 15 years of using shopify.
We apologize for the inconvenience you've experienced. Your feedback is important to us, and we've reached out via email to correct our mistakes and make it up to you. We're continuously doing adjustments and improvements on the app, especially our support services and overall customer satisfaction.
Wir nutzen die App für die Amazon FBM Anbindung. Die Installation war einfach und die Funktion ist einwandfrei. Klasse finde ich, dass man einen persönlicher Ansprechpartner hatte, der uns zwei mal unterstützt hat. Das gibt es nicht oft bei Shopify Apps. Kann die App also weiterempfehlen.
Je voulais utiliser cette application pour importer plus de 10 000 produits sur Amazon. Le consultant m'a renseigné très efficacement étape par étape et grâce à ses conseils, l'utilisation de l'application est très claire et surtout très accessible. Professionnel et disponible. Je recommande à 100%
