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They must be building this app on the fly. Customer service is very non responsive and every time there has been a fix something else goes wrong. App will not even load anymore to pull orders. Uninstalling and looking for something that is reliable.
We’re sorry to hear about your experience. We value your feedback and have emailed you to work on improving things for you, especially the order imports and the overall customer satisfaction. Our team will continue with the app's improvement and support services to assist you further and better.
The app used to work great then errors kept creeping up, now their support won't even reply and hardly anything works. Absolutely awful.
Thank you so much for your feedback.
It is a pleasure to accompany you in the development of your project and we do our best to offer you the best service quality.
Please feel free to contact us, should you have any question.
Best regards,
Eugénie
Quality service agent
Common Services
A great app for synchronizing products, orders etc. from Shopify to Amazon.
And Olivier does a wonderful job, in case you should have questions.
Thanks a lot! :)
This app allows a lot of thing... little big complexe at the begin but when you know how to use it well it's very very powerful.
Do hesitate to contact the support if you have some trouble to use it.
Thanks to you Decathlon team, it has been a pleasure to assist you, do not hesitate to contact us again for any help or features request.
I can't confirm the experience Kirana und Red Star had. The app works fine for us. It is much simpler than others I have tested. I had contact to the developer and he extended the logic for the inventory rules which I really appreciate. I plan to stay with the app as long as Amazon.de is not officially supported by Shopify.
Thank you a lot for your review, it has been a great pleasure to assist you. Do not hesitate to contact us at any time.
Very supportive team, usually helped to solve the problems and gave useful tipps regarding Amazon Marketplace. If everything is set up neatly, the orders will sync with Shopify seamlessly. Recommend.
keterson was very attentive, professional, and knowledgeable. I was feeling overwhelmed, but Keterson guided me through the process with ease. He was patient, understanding, and made sure I had all the information I needed succeed. Thank you for your support and expertise.
That's fantastic feedback! We take pride in having a dedicated and helpful support team, and your feedback helps us ensure we're providing the best possible experience for everyone.
Very nice app and using it now for a long time, didn't got any problems, very easy way to export products to amazon and sell and the support team is also helpful.
We appreciate your kind words! We strive to provide the best possible experience.
Simply doesn't work for me - I get access denied. Happy to change the review once the app is actually working.
Dear Pride.Direct,
Thank you for your feedback.
Please accept our deepest apologies for the inconvenience.
Your feedback is very important to us ; be sure that our quality of service is one of our priorities to accompany you in your project.
Please feel free to get back to us and allow us a live integration session to make sure that you can access successfully and that all your requirements are met and can be exported.
We remain at your disposal.
Best regards,
Eugénie
Quality agent
This really is a great app, with EXCELLENT support help. My only comment is that is has a bit of a learning curve to understand how is works.
It has been a pleasure to assist you this beautiful catalog, our team is really grateful about your nice feedback, this is really appreciated. Thanks a lot for your support.
