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Une petite note pour de grands résultats ?
Mettre ses produits en ligne sur Amazon est plus compliqué qu'il n'y paraît. C'est donc important d'être accompagné par des professionnels qui ont une haute idée de la satisfaction client, ils se plient en 4 pour y parvenir.
J'apprécie et je le fais savoir même si tout est perfectible.
5 étoiles donc pour encourager cette attitude.
Merci pour cette note, c'est très apprécié, nous apprécions aussi de travailler avec un marchand qui comprends la complexité imposée par Amazon et ce que nous essayons de faire pour simplifier les processus. N'hésitez pas à nous contacter à tout moment.
We had serious problems with this app this last month. The automation for the importation of orders didn't work on multiple occasions and we have not been informed. That did cause a lot of trouble with Amazon cause we didn't fulfill some orders that have not been imported. We had to check the app on a daily base to be sure that everything works. If someone uses this app and checks manually on a daily base it will work.
We terribly apologize for the inconvenience this has caused you. Your feedback is greatly appreciated. We have made huge improvements since then, which include the app's import functionality, support services, and overall customer satisfaction. For this reason, we have sent you an email to make it up to you. We're looking forward to hearing from you again.
Il y a malheuresement toujours un problème sur cette application. Si ce n'est pas la synchronisation de l'inventaire, c'est l'importation des commandes ou bien l'envoi des numéros de suivi. Mon compte Amazon a été bloqué plusieurs fois pour cause d'envois trop tardifs...et en fait l'envoi était fait dans les temps mais l'app n'avais pas confirmé l'envoi à Amazon et je ne reçois aucune alerte en cas d'erreur ou de panne.
Franchement cela prend beaucoup de temps et d'énergie, on se retrouve bloqué ou pénalisé, donc certes le prix est abordable mais il ne faut prévoir 20% de temps à dépenser sur la gestion quotidienne de l'app.
We greatly apologize for the inconvenience this has caused you. We appreciate your feedback and since then, our developers worked hard to improve the app, especially its overall functionality. We sent you an email to catch up and how we can further assist you.
为什么每次我绑定到第三个店铺，插件就无法访问，卸载重装才可以，然后又重新绑定到了第三个又无法访问，这个问题到底该如何解决？！！！！！！
We're very sorry to hear about your experience. We sent you an email to continue with this, as we noticed that all your accounts are connected. There may be a further issue we'd love to investigate further, thus we'll be waiting for your response to proceed. Thank you!
It worked well for a while, but for the past few days, orders have simply been completely ignored and not imported. We're naturally being penalized by Amazon. Such an obvious error in an app that costs $50 a month. This shouldn't happen.
We're sad to hear about this experience. We've sent an email to help with this. We'll look forward to your response to continue. Thank you.
This App is a great feature for synchronizing shopyfi products with the Amazon marketplace. From scratch it is not easy to set all by Amazon required parameters into a feasible order but it is much more easy using the CS Amazon App. I would like to emphasize on the much appreciated help given by Common Service. They do anything to guide starters through that Amazon maze. You talk to friendly persons... not to a chatbot.
Great 5-star review here! We're glad to hear about your experience, and we appreciate you sharing all that. This helps our business a lot!
We've been using this app for years to fulfill orders and sync inventory, and it has been consistently reliable. Everything runs smoothly, and the app performs exactly as expected. Customer service is responsive, helpful, and quick to resolve any questions. Highly recommended for anyone looking for a dependable solution.
Thanks for the wonderful review! Your support and feedback mean so much to us.
I paid $150 for this app and completed a Zoom walkthrough where I was assured my Amazon listings would sync with Shopify. Despite going through every product with support and being told it would be fixed, my Amazon store still shows zero inventory and nothing is syncing. It's been weeks, and this has been a complete disaster!
This app has caused me more stress than anything else in my business lately. Switching to another integration now feels like starting over completely. I would not recommend this app unless you want to waste time, money, and lose sales while waiting for support that doesn’t follow through.
We sincerely apologize for the experience. We sent you an email to continue with this and assist you further. We look forward to your response.
The app works great for us to connect our Amazon orders but mainly to have an app automatically send the tracking information back to Amazon. Had one issue with returns getting restocked automatically, but Harvey hopped on it right away and helped out!
Thanks for the wonderful review and sharing your insights on the app! Your support helps our business a lot.
Great App and amazin customer support! Immediate reply and willingness to help and resolve any issues or problems you may have. I currently have Basic plan with Amazon Europe conencted to my Shopify Store. Everythnig works flawlessly and my orders are pulled from Amazon Europe stores (Netherlands, Sweden, Poland and Belgium) at the moment. Harvey from Support Team was EXCELLENT! responded to me at 3:30am (I had to stay up and work late to get all my work done). No company out there would do that for you- at least I never had such luck. I explained my issue that I wanted to connect Amazon Ireland store and Haarvey took care of that right away over Chat!!! I rarelyu leave reviews but these guys deserve it and so much more. If there was a way to leave 10 stars, I would. Thank you Common Services (CS Amazon Product Sync)- have not had such an amazing experience in a long time! Bes regards, Jon, World By Shotglass
We're so delighted to hear about your experience on the app. We appreciate you sharing this and your support on the app.
