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While the app offers potentially promising features, there seems to be a challenge with the timely refresh of orders as per our configured settings, necessitating manual intervention. Regrettably, when reaching out to support for assistance with this matter as well as others, we encountered a lapse in resolution efforts.
Dear Jeffery,
We noticed you contacted us about a delay in order syncing. We sent you a response within 20 minutes, but haven't heard back yet. Just wanted to check if you received our response and if there's anything else we can help you with.
We sent you an email today to invite you to chat with us.
Kind regards
UPDATE
app is down on shopify side.. can't access to settings anymore since more than 1 month.. asked for support on website and support site and i didn't got any reply in 20 days.. and i pay the 89$ package with VIP live support... i'm not satisfied at all
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I'm using this to sync Shopify with Amazon
i already know CommonServices as i come from Prestashop and was using their module..
on Prestashop i had a lot of problems with the module and the support was not so fast... here it's look like they are supporting better.. also the app for shopify is much more better than the prestashop one..
5 stars for now
a little confusing but it works and their support is helpful
We're glad to hear about the support experience! We're definitely improving the app further and your support is very much appreciated.
ottima assistenza presente e reattiva. risolvono sicuro il problema. grazie di tutto
Thanks for this amazing review! We appreciate sharing your experience with us and for your kind words.
Geweldig!
Thanks for the great review! We're thrilled to hear you're enjoying the app.
Great app! Support is always really quick when I need help.
We're glad to hear about this! We appreciate the wonderful review. This helps our business a lot!
Helpful customer service. I talked to one of there representatives about an order sync issue and they were able to solve it in a matter of minutes. 10/10 would recommend
Thanks for the amazing 5-star review! This helps our business a lot. Thanks for your support!
We had a great customer experience with Harvey
Thanks so much for the amazing review! We're glad to hear about your support experience and this means a lot to us.
Harvey was very helpful during the onboarding process. He was patient, kind and very clear in explaining the process. I truly appreciate the time he has spent working with us, to ensure we feel comfortable as we integrate over to Amazon. Highly recommend!
We're glad to hear about this experience and for the kind words! This helps us a lot!
I searched for this app in Shopify and it automatically downloaded without my clicking "approve". I clicked "cancel" instead and closed the window and it is sitting there, operational and ready to bill me. Now I will uninstall this app because that is pretty scary. VERY long arms there, Amazon.
We're heartbroken to hear about this experience. Please note that we are a Third-Party App on Shopify, not Amazon itself, and we've sent you an email about this experience you've shared. We'd really appreciate it if you will respond to it so we can continue the conversation. Thank you!
