CedCommerce Amazon Channel

Just switched over from codisto/marketplace and wish I had only done that sooner!


Back story:
I’m new to e-commerce after having spent my career working in services so far and was brought it by a small company to clean up a store that had a very messy back end and much of the store wasn’t linked, linked properly or had errors connecting products from Shopify to amazon. 

The previous software and why I switched:
Codisto was very difficult to use and not intuitive. The linking of items was overly complicated. In an age with artificial intelligence and UX designers that are readily available to make things intuitive and user friendly, this software was unreasonably difficult to you. And didn’t have quick and easy user-guides that addressed the tasks that are most common/Necessary. They do have videos but that is buried within longer videos of info not relevant to me right now.
Some of the support staff was amazing and some got hyper focused on issues that were a symptom of the problem and not the actual problem (focusing on the lack of a SKU number instead of the SKU and all my work not saving when I hit save).

THEN they were acquired by Shopify and rolled out a new version that wasn’t ready for release. Some one that was a new higher up in the company chose a date and made a demand instead of releasing a fully functional piece of software when it was ready. NOTHING WORKED. I had to put all my staff helping me clean up the store on hold. Two of the issues were escalated to DEV and no time frame was given on a fix. I lost a whole week of productivity. All of my work from the first half of the week was gone, just when I had thought that I understood the software and could finally make progress. 

So then I switched to CED!

CED:
So far the experience has been amazing. I was able to easily install the app. I connected with support on a video chat just a few hours later and they walked me through the set up, how it works and was able to get much more of our store online just by importing our Shopify store than I had been able to do in WEEKS with codisto.

The matching of items works FAR better than codisto. The support is amazing and fast, there are multiple options to connect and they will take the time to make sure to understand and address the issues instead of talk down to you as though you don’t know what you are talking about. 

I wish I had done this immediately when I began in my current role. DO NOT bang your head against the wall with codisto. I highly recommend CED. 

Shabad has been amazing working with me to correct the few issues and setting corrections that I have needed to make the transition smooth and has gone above and beyond. Thank you



We are happy users of the CedCommerce app that sends Amazon orders to our Shopify Store serviaromashop.com

It's very useful and we are happy with it.

EDIT:

3 years after and we keep working with them, amazing support and amazing tool. Thanks Mannu so much for all your effort

The customer service told me only works on FIREFOX !!!

I tried to use on Chrome and Safari without success, returns the error:
"{"success":false,"code":"access_forbidden","message":"Access Forbidden"}"

Its working amazing for me and I'm very happy. It sends all my orders over to shopify as I needed it to. I did have an issue with new inventory not updating but I reached out and got a call right away with Mannu and he helped fix it asap. 10/10 would recommend! :)

Unfortunely I have to delete this. There is no help with the chat, they are clueless. The item is listed on amazon and the app gives me an error. The app constantly gives errors on the items and won't sync. The person on chat has no idea what's going on. I gave them the item number and they're trying to work on an entirely different product. I have wasted 2 hrs of my time and when I told the person on chat, that it was the wrong product. They stopped chatting. I use to be a big fan of CedCommerce, but recently they are really going down hill. Nothing works anymore.

We have been utilizing the CEDCommerce Amazon Channel app for over a year now, and it has proven to be an invaluable tool for streamlining our operations. Acting as a seamless bridge between Amazon Seller Central, Shopify, and our ERP system, the app has greatly simplified our inventory and pricing management on Amazon while efficiently processing orders through Shopify and our ERP.

As our business grew, we faced the challenge of listing an additional 22,000 products on Amazon. Thanks to the CEDCommerce app, this daunting task became a breeze, saving us an incredible amount of time that is impossible to overstate. Now, we can confidently say that our product listings on Amazon are up-to-date and accurate.

While using the app, I encountered a few aspects that were not immediately obvious or intuitive to me. However, the outstanding support from the CEDCommerce team more than made up for it. Whenever I reached out to them via Skype, they responded with lightning speed and addressed any issues with utmost professionalism. In particular, Kaushik stood out as a true champion of customer support, elevating the overall value of the app for our business.

In light of our positive experience, I wholeheartedly recommend the CEDCommerce Amazon Channel app to any Shopify store owner looking to optimize their Amazon integration. It has been a game-changer for our business, and I am confident it will be the same for others too. Thank you, CEDCommerce, for providing such a reliable and effective solution!

Easy to use and the support is quick and effective. Was using another solution before but this one is really the one I would recommend, especially that you can freely connect to many different amazon stores from the same app

I'm really happy I found this app! The support is great at troubleshooting the issues to get your listings corrected. Thank you for the fast response via chat!

***Update***
The app continues to work great, and the support is outstanding. Easy to follow with clear instructions. Thank you, Mannu Singh, for your excellent support!

Update - have spent considerable time with the support staff over the past couple of days including video conferencing. I am very impressed with the attention they give and I believe the problems have been solved. Amazon is not an easy marketplace to deal with but CED has greatly improved it's interface and support is easily available.

Thanks very much

Oct. 19, 2024: Adding to my previous review: Highly Recommoend! Yogesh was great and took all necessary steps to make sure our orders went through when the SKU was mismatched. Thank you for all your help!

Easy to use and Great customer support, Highly Recommend!
The integration has been seamless and easy to use. After 6 months of using we ran into 1 issue with an order... "API slow to respond" but the response team was extremely quick to reply & resolve the minor issue within minutes allowing the customer to still receive their order on time!