CedCommerce Amazon Channel
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In base alla valutazione
The app works with a lot of effort. After install, I was approached by CedCommerce about helping to upload and optimize the amazon listings before BFCM. I paid this company to optimize my listings and they ghosted me for months without doing the work.
We have run into a critical error with Shopify and CedCommerce that is preventing all syncing. They acknowledged the coding error and are working on it, but it's been days. I will update this review when I can.
Die amazon integration schläft permanent fehl. Es wirft error ohne Ende und der Support ist alles andere als eine Hilfe. Leider haben sie es nicht in drei Wochen geschafft das fehlende Attribut zu implementieren. Irgendwann hat der Support angefangen mich und meine Anfragen zu ignorieren. Sehr schade!
They will continue to charge you after you uninstall the app. You have to jump through extra hoops when you disconnect and uninstall this app. They also have a strange way of billing overages and if you go 1 order over, they don't bill you the overage, they stop fulfilling orders.
This app, along with their app associated with Etsy, has been extremely helpful. I have been most impressed with their customer service. As most of you know, Amazon is not very user friendly when uploading products. Ced Commerce helped me with several issues in a very timely manner.
Worst customer service on this platform by far! I paid them to create 250 listings/variations on amazon. it was due in 1 month. it's been 3 months and i have over 140 suppressed listings on my account due to them creating the listings improperly. they ruined my amazon account. they took my money upfront. and they have absolutely no interest in fixing it. i text them almost every day and they provide zero help. i provided them access to my actual amazon account to resolve it all, yet they didnt bother to log onto it even once in 2 months! They only care about money otherwise they would have resolved my issue or even taken one step towards solving it.
For anyone considering paying them to list online , save your money cuz i lost mine.
pathetic and selfish. terrible customer service
AND THEY REFUSE TO REFUND ME.
Wir sind mittlerweile sehr zufrieden mit dem Anbieter.
Zu Beginn gab es bei der Anbindung und beim Listing unserer Produkte auf Amazon einige Herausforderungen und technische Probleme. Inzwischen wurden diese jedoch gelöst und die Zusammenarbeit funktioniert sehr gut.
Wir konnten unseren Amazon-Vertrieb erfolgreich aufbauen und nutzen die Schnittstelle mittlerweile ohne größere Probleme. Auch bei Rückfragen bekommen wir Unterstützung und können unsere Produkte zuverlässig über den neuen Vertriebskanal anbieten.
Insgesamt sind wir mit der Entwicklung und der aktuellen Zusammenarbeit sehr zufrieden und können den Anbieter weiterempfehlen.
I'm currently seeking assistance, but it seems I'm encountering some challenges. Despite diligently following all the required steps, my listings have yet to be published. This situation is becoming increasingly frustrating. I'm perplexed by the positive reviews this company has received for its support, as the individuals who have aided me so far have not proven to be very helpful. My primary goal is to get my listings online, and I'm puzzled as to why this process has proven to be more challenging than expected. This is a cry for help, please help me get my listing up!
Hello Electra Mirrors,
We are sorry to hear about the challenges you've encountered with our app. We genuinely value your feedback and understand the frustration you've experienced. Our goal is to provide a seamless experience for all users, and it's disappointing to learn that we fell short of your expectations.
As Amazon is a large marketplace, it has lots of settings, terms & conditions so that the seller can get the benefit of selling on Amazon.
Please reach out to our support team again, and we'll do our best to address your concerns promptly.
Thank you!
Team CedCommerce
New information:
After getting contact with the support again, our issure is resolved. Thank you for your help. Now I am able to give 5 Stars.
Review from September:
We have massive problems with the handling time the tool is communicating to amazon.
Every time I try to reach the support, I get a new person who is not knowing about the issue. The problem is still there since weeks!
No end in sight!
Basic functions seems to work propperly but if you are a professional seller with different handling time for individual products for example, this took might not the right choice for you.
If you know what you're doing and what you need, this is a killer Channel. It's not an APP, it's a Channel and that's a big difference. It's simple and does what what I need. Shopify is master of inventory and price for FBA and FBM items. Amazon orders come into SHOPIFY so I can push it straight through my Shipstation as if it's another Shopify order. Simple. Within 24 hours we're fully synchronized straight into SHOPIFY. Shocked to learn that I can push existing Shopify listings straight into a new Amazon Seller Central listings. I strongly recommend.
