CedCommerce Amazon Channel

New information:
After getting contact with the support again, our issure is resolved. Thank you for your help. Now I am able to give 5 Stars.

Review from September:
We have massive problems with the handling time the tool is communicating to amazon.
Every time I try to reach the support, I get a new person who is not knowing about the issue. The problem is still there since weeks!
No end in sight!
Basic functions seems to work propperly but if you are a professional seller with different handling time for individual products for example, this took might not the right choice for you.

If you know what you're doing and what you need, this is a killer Channel. It's not an APP, it's a Channel and that's a big difference. It's simple and does what what I need. Shopify is master of inventory and price for FBA and FBM items. Amazon orders come into SHOPIFY so I can push it straight through my Shipstation as if it's another Shopify order. Simple. Within 24 hours we're fully synchronized straight into SHOPIFY. Shocked to learn that I can push existing Shopify listings straight into a new Amazon Seller Central listings. I strongly recommend.

UPDATE 03/04/26 - This app is terrible. Amazon team is still non-responsive and software sucks. I was going to at least give them a positive rating for one of there reps but this whole experience just ruined my outlook on these guys. Never will use them again. STAY AWAY!

As a long-term user of CedCommerce, it’s sad that I will have to leave the Amazon team due to inconsistencies in Customer Service & Technological Performance. I’ve tried to be patient and give some grace but this just flat out terrible. My account manager is clueless and doesn’t respond to my messages. The products are failing to sync via Shopify and we are just over it. Highly disappointed in this entire team.

CedCommerce Amazon Channel App provided me expert customer support to add products to Amazon from my Shopify Store. The CEDCommerce Amazon app connects directly to Amazon Seller Central merchant accounts in all countries where I am already connected as a merchant. Initial setup is a bit detailed, but it allowed me to list directly from Shopify to Amazon in multiple countries, by creating templates and then cloning listings for each product listing. The AI feature is a amazing, making the listing process very straight forward. I had a great support team leading me through the process, and am looking forward to adding more listings from my Shopify store to Amazon, and also adding links between Amazon product and Shopify for up to the minute inventory control. It is a very good experience using this app, and I highly recommend this app for Amazon sellers!
Michele Benjamin Jewelry Design
www.michelebenjamin.com

This app has really helped us manage our products and orders on Amazon, and their support chat is excellent. There is always someone knowledgeable there to help with anything you need. If you have ever used an app that doesn't have a live support chat, then you will really appreciate the quick help you get from CedCommerce when you have questions or problems.

Just switched over from codisto/marketplace and wish I had only done that sooner!


Back story:
I’m new to e-commerce after having spent my career working in services so far and was brought it by a small company to clean up a store that had a very messy back end and much of the store wasn’t linked, linked properly or had errors connecting products from Shopify to amazon. 

The previous software and why I switched:
Codisto was very difficult to use and not intuitive. The linking of items was overly complicated. In an age with artificial intelligence and UX designers that are readily available to make things intuitive and user friendly, this software was unreasonably difficult to you. And didn’t have quick and easy user-guides that addressed the tasks that are most common/Necessary. They do have videos but that is buried within longer videos of info not relevant to me right now.
Some of the support staff was amazing and some got hyper focused on issues that were a symptom of the problem and not the actual problem (focusing on the lack of a SKU number instead of the SKU and all my work not saving when I hit save).

THEN they were acquired by Shopify and rolled out a new version that wasn’t ready for release. Some one that was a new higher up in the company chose a date and made a demand instead of releasing a fully functional piece of software when it was ready. NOTHING WORKED. I had to put all my staff helping me clean up the store on hold. Two of the issues were escalated to DEV and no time frame was given on a fix. I lost a whole week of productivity. All of my work from the first half of the week was gone, just when I had thought that I understood the software and could finally make progress. 

So then I switched to CED!

CED:
So far the experience has been amazing. I was able to easily install the app. I connected with support on a video chat just a few hours later and they walked me through the set up, how it works and was able to get much more of our store online just by importing our Shopify store than I had been able to do in WEEKS with codisto.

The matching of items works FAR better than codisto. The support is amazing and fast, there are multiple options to connect and they will take the time to make sure to understand and address the issues instead of talk down to you as though you don’t know what you are talking about. 

I wish I had done this immediately when I began in my current role. DO NOT bang your head against the wall with codisto. I highly recommend CED. 

Shabad has been amazing working with me to correct the few issues and setting corrections that I have needed to make the transition smooth and has gone above and beyond. Thank you



We are happy users of the CedCommerce app that sends Amazon orders to our Shopify Store serviaromashop.com

It's very useful and we are happy with it.

EDIT:

3 years after and we keep working with them, amazing support and amazing tool. Thanks Mannu so much for all your effort

The customer service told me only works on FIREFOX !!!

I tried to use on Chrome and Safari without success, returns the error:
"{"success":false,"code":"access_forbidden","message":"Access Forbidden"}"

Its working amazing for me and I'm very happy. It sends all my orders over to shopify as I needed it to. I did have an issue with new inventory not updating but I reached out and got a call right away with Mannu and he helped fix it asap. 10/10 would recommend! :)

Unfortunely I have to delete this. There is no help with the chat, they are clueless. The item is listed on amazon and the app gives me an error. The app constantly gives errors on the items and won't sync. The person on chat has no idea what's going on. I gave them the item number and they're trying to work on an entirely different product. I have wasted 2 hrs of my time and when I told the person on chat, that it was the wrong product. They stopped chatting. I use to be a big fan of CedCommerce, but recently they are really going down hill. Nothing works anymore.