CedCommerce Amazon Channel

Very helpful and knowledgeable customer service. Software does exactly what you need to get your products on Amazon. I would recommend this app to everyone!

Excellent service and support, they always reply with the solution. They are really hard working, I recommend it.

One of the customer service replies to another shop's 2 star feedback goes like this... "Also, assign a personal account manager who is always available to assist with 24*7 availability on email, calls, Skype, WhatsApp, Online Live chat system." First of all, a personal account manager is not available to assist 24*7 unless they're an android. Furthermore, I go to chat this morning and there actually is a person sitting in the chat box but they are there to tell you the customer service is closed because it's the weekend and they only want to take your details. That is not 24*7 service. I mainly pointed out the language error above because when you do get customer service, there is a language barrier when it comes to getting help with the more complex parts of the app. Unnecessarily complex parts. It all seems good on the surface but that's always the case with all of these apps. When it comes to the nitty gritty after 10 hours of hard work, you find out all the pitfalls... and then you can't get help. Another gripe is the templates. We can clone them and make changes but many some sections of the cloned template goes blank and has to be redone anyway. It's all very non-intuitive. At least in it's defence, every other etsy and amazon app has major issues that just seem batty. Another thing is that I wish the customer service would just say they don't know something instead of making up long sentences and throwing in some strong accent to try to confuse us. My reply is "so you don't know" and then response is silence and shock that I figured it out. I contributed some rephrasing to some of the helper sentences in the app and I suggest you fix them up so people can get through the setup in under 10 hours or whatever. Cheers

CS Team was very helpful in teaching me how to use the app effectively/
Cedcommerce customer service is very fast

This app helps me sync my Shopfiy store inventory with Amazon and is very customizable. Chat support is fast too!
6 months later I am still getting prompt support from these guys. Very happy with their assistance.

The assistance that I rec was very helpful and will definitely use this app in the future for uploading my products to amazon

This is an excellent, cost effective solution. The customer support is fantastic. I was struggling to do what I wanted to do and the person I spoke to got me to share my screen with them and walked me through everything to make sure it works. An easy 5 stars to give!

You aren't just getting an excellent sales channel when you install this - you are getting CedCommerce's expert tech team who will help you get your products into Amazon, optimize them for best SEO practices, and enable your Amazon ads to start running. They are AMAZING. This is the best customer service I've ever had. Definitely install and use this channel.

Fabulous support, quick, easy to reach. They helped me with listing my products. Guided me through the whole process.

I have just started using this app. So far so good! I have had a bit of trouble understanding the settings but the team have been so helpful. Best customer service I’ve have had with an app so far. Thanks!