CedCommerce Amazon Channel

Raju was a huge help in getting this set up for our store. Even hopped on a screenshare with me to walk me through the process. Great onboarding experience!

The app has a few nuances you need to get to grips with at first, but once you understand what information needs to be added, it’s been very helpful. The support team via the live chat has been very helpful with minor bugs I encountered along the way. I am still only 1 week into it.

CedCommerce has been a reliable solution for connecting our Shopify store to Amazon. The team has been responsive and clear, and Mannu in particular was very helpful throughout the setup and coordination process. The app provides good visibility into sync status and catalog issues, making the overall experience smooth and effective.

Ich kann einige der sehr negativen Bewertungen nur teilweise nachvollziehen. Ja, das Template-System ist kompliziert und hat aktuell noch Fehler, an denen laut Support gearbeitet wird. Das ist nicht ideal, aber bekannt.

Meine Erfahrung ist insgesamt positiv: Wenn ich Produkte einzeln mit Varianten anlege und dabei Fehler auftreten, wird mir meist schnell geholfen. Manchmal muss man nachfragen, um den Lösungsweg erklärt zu bekommen, aber am Ende wird das Problem gelöst.

Der Support war für mich zuverlässig. Alle Mitarbeiter sindhilfreich, meine Probleme werden schnell gelöst und mir wird geholfen, die Produkte live zu bringen – vielen Dank!

Unterm Strich: Die App ist nicht perfekt, aber funktional, der Support ist gut und die Preise sind fair. Ich bin insgesamt zufrieden.

I have been using this app for over a year and I have nothing but great things to say about their customer service. From using their chat/ticket system/google meet meetings they have been very patient and have worked hard on making sure that all of my integrations have been connected. Excited to use their Etsy and Tik tok App to list all of our products!

We paid this company’s staff to help upload our products. Never do this.
They take your money and then tell you that your case is “special.” They keep saying they are trying, but that there are many obstacles on Amazon’s side. In reality, nothing gets uploaded.

They only send messages saying they are working, but there are no results.
They also refuse to refund money for work that was never completed.

Do not ask them for help unless you want to lose both your money and your time.

CedCommerce has been a great app for us. It’s easy to use, works reliably, and helps streamline product management and syncing without a lot of extra hassle. Support has also been responsive when we’ve needed help.

We’ve been using CedCommerce for over a year, and their app has been outstanding for our Amazon integration needs. The functionalities work seamlessly, making the connection between Amazon and Shopify smooth and efficient. What truly stands out is their superb customer support. The team provides prompt, clear, and step-by-step guidance whenever we encounter issues—from connecting the store to accommodating ad hoc requests. Their responsiveness and professionalism have made the entire experience stress-free. I highly recommend CedCommerce to anyone looking for a reliable platform to connect Amazon with Shopify. The app automatically syncs inventory, orders, and shipments, saving you significant time and effort.

Went from 1-star to 5-star now as their team became more responsive and professional. Thank you!

****
Earlier 1-star review:
Very weak support. No U.S. hours support. App is riddled with bugs and their team reluctant to jump right in to investigate when you clearly show them the bugs. They constantly try to find temp workarounds even if you insist to "lets catch the bug, document and get it patched". One thing they're always very focused on its their festivals.

I tried several integration apps for Amazon and was completely confused on how to get everything working. Upon installing this app, I requested the assistance from them and it was excellent as they helped me fully integrate my products. I would definitely recommend if you were having any problems doing this to request the assistance from them and it will truly make your life easier.