CedCommerce Amazon Channel

I used the chat service since I had some error messages when uploading products and I was connected via Google Meet and was guided step by step on how to correctly input the information to correct the issues.

This was the best customer service I have ever got!! I needed help loading my products and this team helped me perfectly

Great service, these guys are very professional, highly recommend! They answered all of my questions and guided me throughout the process!

So far so good, any problems they are always there on chat to help and problem gets sorted straight away, app working great

The level of aftercare is great, they are always there to support you whenever you need by messenger or video chat

I've only been using this app for a week and so far so good. Any problems I have, the support team on the chat has been ready to help!

Very helpful and knowledgeable customer service. Software does exactly what you need to get your products on Amazon. I would recommend this app to everyone!

Excellent service and support, they always reply with the solution. They are really hard working, I recommend it.

One of the customer service replies to another shop's 2 star feedback goes like this... "Also, assign a personal account manager who is always available to assist with 24*7 availability on email, calls, Skype, WhatsApp, Online Live chat system." First of all, a personal account manager is not available to assist 24*7 unless they're an android. Furthermore, I go to chat this morning and there actually is a person sitting in the chat box but they are there to tell you the customer service is closed because it's the weekend and they only want to take your details. That is not 24*7 service. I mainly pointed out the language error above because when you do get customer service, there is a language barrier when it comes to getting help with the more complex parts of the app. Unnecessarily complex parts. It all seems good on the surface but that's always the case with all of these apps. When it comes to the nitty gritty after 10 hours of hard work, you find out all the pitfalls... and then you can't get help. Another gripe is the templates. We can clone them and make changes but many some sections of the cloned template goes blank and has to be redone anyway. It's all very non-intuitive. At least in it's defence, every other etsy and amazon app has major issues that just seem batty. Another thing is that I wish the customer service would just say they don't know something instead of making up long sentences and throwing in some strong accent to try to confuse us. My reply is "so you don't know" and then response is silence and shock that I figured it out. I contributed some rephrasing to some of the helper sentences in the app and I suggest you fix them up so people can get through the setup in under 10 hours or whatever. Cheers

CS Team was very helpful in teaching me how to use the app effectively/
Cedcommerce customer service is very fast