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Avoid Analyzify at all costs for production stores - unresponsive and do not follow up on agreements.
We started our cooperation on November last year, agreed to have the first version within a few weeks, certainly before Christmas. We paid licensing fees for six stores, despite all stores being on the identical codebase and running on one GTM setup with a mapping table.
While they have some capable people, good luck getting any time with them. Customer support is non existent – unreachable and impossible to plan a call with. Basic requests go unanswered for weeks. We've tried to agree timelines for completion many times without any success.
By April, after five long months, we got a first beta version running on production. Each delay was met with excuses, and we stayed friendly and cooperative for too long.
The final straw: a critical production bug that fails to track our order name reference. Despite countless tickets and emails, we've received zero responses for over a month.
This is unacceptable for an acute production issue. Analyzify is a disaster - be warned
I've been using Analyzify for several years with the Lifetime plan, and until recently, my experience with the app and the support team had been excellent.
Recently, I decided to try the new "server-side tracking" upgrade plan offered to Lifetime customers. Unfortunately, the offering was extremely misleading. The upgrade, which costs a whopping $975, delivers incredibly limited value: for Google Ads, there is no server-side tracking provided at all, and for GA4, only the purchase event is sent via server-side — no other events are supported.
The price they're asking is frankly exorbitant compared to what's actually being offered. In the past, Analyzify was much more transparent and honest about their services, but this time their communication was deliberately ambiguous to push customers into purchasing.
There are much more complete alternatives available on the market today with a significantly better value proposition. Until Analyzify offers a complete server-side tracking solution at a reasonable cost (covering all events for all services, including Google Ads), there's absolutely no reason to spend so much money on such a limited service.
I appreciate that the Analyzify team acted professionally, acknowledged the lack of clarity, and provided a full refund. Analyzify remains a solid product for its core features, but I strongly advise Lifetime users to be cautious and carefully evaluate the server-side upgrade before purchasing. Transparency is essential when asking for such high prices, and in this regard, the company has definitely disappointed.
Support does not stop after integration. Analyzify supports, gives advice where asked and helps with every step along the way. It doesn't really matter if you're a beginner or a pro with this kind of support. They take care of everything. Highly recommend it to every Shopify user.
Our issue got resolved within a dedicated timeframe. There was very little back-and-forth during the upgrade.
Amazing team and product. Fatos helps me every time to get things setup correctly.
Great if you are non technical and need a permanent solution that will always be ahead of the curve.
Excellent customer service. Our online campaign tracking is much better now.
The support is super fast and helpful, even for individual solutions. Really great.
Do not buy, it destroys tracking in Shopify and GA4. Their customer service is as unhelpful as can be. I wish i never went near them ! Instead of fixing issues they made it 100 times worse !
Erman here, co-founder of the Analyzify app.
We’re sorry to hear about your experience. At Analyzify, we value every piece of feedback and always aim to help our customers have a smooth tracking and setup.
I’ve reviewed the full history and previous tickets to make sure I fully understand the situation. Throughout the process, we provided guidance and clear instructions to ensure tracking worked correctly. The app was later uninstalled without prior notice, which affected the setup’s stability. We then shared recommendations to resolve this, though these steps weren’t implemented.
We value open and transparent communication and fully respect your decision to move forward. If you’re open to revisiting the case, we would be glad to provide guidance or assistance to ensure everything is working correctly. Please don’t hesitate to reach out to us through our support channels.
Best regards,
Erman
The integration service and customer support are amazing. They've helped us until every channel was set up and all of our questions were answered. Definitely recommend
Analyzify it'a an amazing app. Probably the best one if you are searching something Depp and professional in conversion tracking.
Assistance are really professional and quick.
5 stars!