Reviews (41)
Refine
-
By rating
this app RUINED my store, it messed up with my GLO color swatch and I had several purchases on the wrong number because this piece of Software.
Hi Woodcraftees, we’re sorry to hear about your experience. Apex Cart is implemented as an app embed and does not make direct changes to your theme, but conflicts with other apps or theme scripts can sometimes affect storefront behavior. We’d be happy to investigate the issue with your GLO color swatch setup and help identify the cause. Please contact our support team so we can review it in detail and assist you as quickly as possible.
app worked good until it would not let me publish, reached out twice to support, No reply
Hi Suzie — thank you for sharing this.
We recently took over ownership and support for this app, and I’m truly sorry you didn’t receive help when you needed it. That’s not the experience we want anyone to have.
Support has now been fully rebuilt, and publishing issues like this are something we actively help with. If you’re open to it, we’d really like to take a look and help resolve this for you — you can reach us anytime at apex@piricgroup.com.
Thank you again for your feedback — it’s helped us improve.
— Apex Team
Support always no reply, and "Your message wasn't delivered to support@apexapps.shop because the address couldn't be found, or is unable to receive mail.
Email not support?
I Edited:
First, customer service really bad attitude ( Hey, why would you leave the 1 review?
I gave you support, answered you your questions.
That's not cool from your end..) Before this happened, I’m asking about the issue at Live Chat but 1 week ago never reply.
Second, I have facing another problem not sure why can’t active both campaign at the same time, cause the issue in campaign can use geolocation different countries will show different campaign. But developer reply unfortunately is not work. Why developer reply suddenly? Cause I found this developer partner apps email address, send to them mention all this issue. Final receive from this developer app reply immediately.
3 stars final!
Hi — thank you for taking the time to leave detailed feedback.
We’re very sorry for the frustration you experienced. We recently assumed ownership of the app, and part of that transition involved rebuilding the entire support system, including fixing email delivery issues and improving response quality.
We never want anyone to feel dismissed or spoken to poorly — that’s not acceptable to us. If there’s anything still unresolved, we’d genuinely appreciate the chance to make this right. Please contact us directly at apex@piricgroup.com, and we’ll take care of it.
Thank you again for your honesty.
— Apex Team
Looks like a good app.
However it did not work on our store - reached out to support was told it would be looked into - never heard back.
Other issue IMO is the promotions you set up are stackable - no option to avoid promotion stacking.
GOOD APP, great helpful support also,
however I think there needs to be some updates to make app from good to perfect
here are my suggestions:
Currently, you can only run one campaign at a time. Sellers with customers in multiple countries can’t fully utilize the progress bar because of this restriction. While you can choose which countries see the shipping bar, it only shows the currency of your store’s location. For example, my store is in Australia and uses AUD. If a US customer sees a goal in AUD, it can be confusing and problematic. So having the seller be able to use the progress bar with different currencies and select multiple countries to be used in. The app will overall be much better.
Simple and easy to setup. I wanted to apply a visual-only progress bar that didn't automatically apply a discount and I was able to get support within a few minutes of installing with a simple resolution. 10/10
The upsell functionality is currently not working very well, but if you're just looking for a minimalistic free shipping progress bar that fits well with most cart designs and is easily customized, this app is great.
I had a problem with currency display and the dev got back to me in 15m on sunday and had it fixed shortly after, so great support! Many thanks.
There is absolutely no customer service.
Hi — thanks for your feedback.
We’re sorry this was your experience. We’ve recently taken over the app and have since rebuilt customer support to ensure all messages are answered promptly.
If you’re willing, we’d really like the opportunity to help you directly. You can reach us anytime at apex@piricgroup.com.
— Apex Team
Fantastic app, exactly what we wanted and the customer support was incredible. Highly recommend
Simple and effective app. No bloat. Great customer support. 10/10
