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Outstanding Customer Support!
I can’t say enough good things about Appstle and their customer support team! Alan and Aiden went above and beyond to help us completely overhaul our subscription setup for Old Geezer Soap.
We had a complicated situation involving customizable soap bundles, recurring subscriptions, and individual product inventory tracking. They patiently worked through everything, created a test setup, helped us verify that inventory deductions worked correctly, and even customized the design to match our store’s branding.
They also provided walkthrough videos, answered every question, and made sure we understood how to manage everything ourselves moving forward.
What impressed me most was their willingness to stick with us until everything was working properly. They genuinely seemed invested in helping our small business succeed.
Alan and Aiden, thank you both for your patience, professionalism, and exceptional service! You’ve earned a loyal customer, and I wouldn’t hesitate to recommend Appstle to other Shopify store owners.
Five stars all the way!
Thank you for the great review! We're glad to hear that everything is working well for you. Reviews like yours motivate us to work hard and continuously improve.
There are many apps that do similar things, but the real difference for me is what kind of support does the app have?
Appstle's support has been some of the best I've ever experienced - in fact there are two new features that were implemented because of support tickets I opened! I've literally never had that happen with any other app support!
I've only used two of their apps so far, but I would recommend all of them based on the quality of their support alone!
Glad that we are able to meet your requirements. Ratings like yours motivate us to work hard and continuously improve.
Highly Recommend Appstle family of apps for your store!
I'm more than happy with this app and their dedicated customer service - available 24/7! I worked over the last week or so, including weekends, getting programs setup for our company's website and they were available to help me every time, even at 9pm on a Sunday, when all I expected was a message back in the morning. Great customer service is super important, because despite appearances, setting up programs like this for your store is an actual project.
I had a hard time at first as there's a lot of options and settings, so it took a while to get the hang of it. I also had one combo bundle that wasn't working, but their development team went in and fixed it for me within a few days and now it's working perfectly.
I only had two complaints:
- With the combo bundles, if you have more than one variant price per product, meaning your products are listed by type and sizes are in a dropdown menu with different prices, not the other way around (one product size, etc. with many types, all the same price), you can't let your customers customize their add-on for the same price. You have to have one product size/price per combo deal or add on multiple.
- The searching is clunky when looking for products. I could type in the exact product name, letter-for-letter, and it would still pull up other items before I'd find my product.
Also, be aware of Shopify's had limits (NOT Appstle) - you can only have 20 active coupons & a low number of variants, so for bundle deals you're limited to a 3-piece bundle with a few options per each of the 3 products to not go over Shopify's limit.
I won't get too carried away with that because I've built our website several times in the last 12 years on different platforms and Shopify is the only with this arbitrary limit.
FEATURE REQUEST:
I would also love to see a blank customizable option that's not connected to Shopify products - If I could simply create an add-on from scratch, create a dropdown menu list from scratch within the app, and add prices to each item in the menu, that would be awesome and much more simple.
All-in-all, a great bundle and upsell app with a lot of customization, options, features, and the best customer service I've come into contact with in my 20+ year career. I'm a hard, honest reviewer with experience with hundreds, if not thousands of companies of all types in the e-commerce sector - that's not an easy win with me and Appstle did it.
We've very happy with this app, their Loyalty Rewards Program, and their Subscriptions app, which is what we started with.
Thank you for the great review! We're glad to hear that everything is working well for you. Reviews like yours motivate us to work hard and continuously improve.
Une application de bundle qui fonctionne très bien, elle est modulable en fonction de vos besoins. Il est possible aussi de les personnaliser pour coller au thème de votre site. Et le support est très compétent, disponible et sait toujours nous proposer des solutions alternative si nous ne trouvons pas notre bonheur. Merci à Taylor pour son aide !
Thank you for the great review! We're glad to hear that everything is working well for you. Reviews like yours motivate us to work hard and continuously improve.
Best Bundle and Upsells app hands down. Very professional and kind team, they helped me with all my issues. Helped me solve everything in a fast and efficient manner.
They also removed the watermark for free, without me even asking for it.
The app is really good, it allows even for the most complex offers. I can only recommend it!
Glad that we are able to meet your requirements. Ratings like yours motivate us to work hard and continuously improve.
**Amazing App & Outstanding Customer Support!**
Appstle Bundles is a fantastic app, but what really makes it stand out is the incredible customer support! The team went above and beyond to help me customize the bundle widget for my store, including the Arabic layout, RTL support, and custom font.
They were patient, professional, responsive, and genuinely dedicated to helping me get everything right. A special thanks to Max for his time, effort, and excellent support!
It's rare to find a support team that cares this much about its customers. Highly recommended to any Shopify store owner looking for a great bundling app with outstanding customer service!
Glad that we are able to meet your requirements. Ratings like yours motivate us to work hard and continuously improve.
So far, pretty overwhelming with how many features and settings there are, but seems to be working the way we want with some tweaks. And support is phenomenal, going as far as creating a Loom video just for us to solve the problem we were having! Pretty awesome.
Glad that we are able to meet your requirements. Ratings like yours motivate us to work hard and continuously improve.
Alan did a fantastic job helping us set up our bundles. We faced several challenges during the setup, but he patiently handled every issue and made sure everything was working perfectly. He even customized the UI according to our requirements, which was truly appreciated.
The app itself is one of the best bundle apps you can ask for. It has almost every feature needed to create attractive offers, increase sales, and improve AOV. The support and customization options are excellent.
Highly recommended to anyone looking for a powerful and flexible bundle app!
Glad that we are able to meet your requirements. Ratings like yours motivate us to work hard and continuously improve.
The bundles and discounts continued even after they were turned off. Support said the discount also has to be deactivated, but clicking into the discount just takes you back to the app. Even in deactivated status, the discount was still hitting customer orders. This seems like a glitch/bug but they won't admit it because it cost us money.
This is Ria, the co-founder of Appstle. We’re sorry for your frustration and the impact this had on your store. When a bundle is turned off in Appstle, the associated automatic discount must also be deactivated in Shopify. That is the default flow in the ecosystem and our UI does display a notice explaining this step. The reason it is this way is because some merchants use the discounts set in Shopify for bundles as well as for other sales promotions.
That said, we recognize the instruction could be more prominent and the process more intuitive. We’re improving the flow so it is harder to miss.
Really impressed with the support from Appstle. I needed some help getting the Mix & Match widget to fit properly with the look of my store, and Stefan went above and beyond to get it sorted. He understood what I was trying to achieve, made the changes for me and even thought ahead to make sure the styling would carry across future widgets. Really helpful, patient and genuinely great support. Thanks again Stefan!
Thank you for the great review! We're glad to hear that everything is working well for you. Reviews like yours motivate us to work hard and continuously improve.