Aspire

Aspire has been a solid solution for managing our influencer program. Compared to other platforms we've used, it's the most effective for organizing communication and tracking budgets.

The software is intuitive and has helped us streamline outreach, reporting, and collaboration with creators. Their customer support has been consistently helpful and open to feedback, which makes a big difference.

Overall, Aspire has improved our workflow and brought more structure to our influencer strategy.

After many months of frustrating and unproductive interactions with the team at Aspire IQ, we feel compelled to publicly share our experience.

We’ve been ignored, misled, and given zero solutions by this platform - despite guaranteeing influencer sourcing solutions to aid the scaling of our campaigns.

Despite trying to get in touch with their team to proactively collaborate and resolve platform issues, Aspire’s customer support (both within the platform and at the leadership level) is non-existent, and their few responses are unhelpful.

We first flagged serious issues in January 2025 concerning the quality and reliability of their influencer database. To name a few, these included: low-quality accounts, very scarce results for popular hashtags (occasionally less than 5-10 per search), inaccurate user data, undeliverable email addresses, unworking filters, and confusion regarding how often Aspire refreshes their database, analytics, and ER calculations.

After weeks of requests, we eventually secured a call in late February. We were hopeful to resolve some core issues and came prepared with clear, specific concerns spanning sourcing, campaigns, analytics, and functionality. What we got? Absolutely no solutions. They couldn’t answer basic questions about their own platform’s capabilities or provide any direction for improvement or clarification on how Aspire functions.

The only “suggestions” we received was to remove the 1% engagement rate filter and to remove the location filter (regardless that we are a US based company) - which renders the database completely unusable due to the flood of irrelevant, low-quality accounts.

The Aspire team tried to help by "sourcing" 600 accounts for us but this was zero effort as it was done in an automated way with some creators only having 5 followers. We spent time to manually review trying to give the benefit of the doubt, but only 40 were usuable.

At that point, it was clear our concerns were going to be continuously brushed off. We requested a refund - and that's when they went quiet for over 2 weeks.

As of this post, they still have not provided any updates for the feature issues we flagged, fixing broken features, or optimizing our usability of the platform.

If you value your time, budget, or team’s productivity, steer clear.

Aspire is a game-changer! Kelsey and the onboarding team make getting started a breeze, guiding you every step of the way. Once you're up and running, another team member ensures you stay on track and hit your goals—no getting left high and dry here. Plus, the Shopify integration is a lifesaver, making it super easy to send orders, track sales, and handle commissions all in one place. Highly recommend!