Astro Loyalty

Our pet store switched to Astro Loyalty after managing our program manually for years. It has made our operations much more efficient and dramatically reduced errors. We've had a few minor issues with theme display and code redemption along the way, but the developer was incredibly responsive and resolved them quickly every time. The support has been excellent - I would highly recommend Astro Loyalty to other pet stores.

Great idea, poor execution. Customers can’t see promos on product pages instead they have to jump through multiple steps (log in, connect to Astro, go to a separate offers page, select the offer, THEN add to cart). It’s clunky and confusing, and most customers just give up. Until promos can display directly on product pages, this integration doesn’t deliver what a loyalty program should.

EDIT: reducing to 1 star, app is very buggy. When adding offers to cart app crashes. If there is an Astro offer on an item, customers cannot simply add the item to cart and get the discount when logged in, they have to add it to cart through the offers page, but as mentioned the app freezes when they do that. What is the $99/month for exactly if your app fails to function properly?
Developer does not respond to support emails either, I have emailed them twice and no response. Only response is a generic reply to poor reviews.

Can't get it to integrate. Literally 3days of trying.

No support from the app folks. Wanted to get this working before q4 but it has been unbelievably difficult.

Can't see a way to upload our current astro customers into Shopify besides one by one .. that's a crazy way to do this