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I cancelled this app during my free trial period and they still went ahead and tried to debit my card. And again I have been charged a second month for an app that is not even installed on my store. Unacceptable!
Hi "Auto M"!
Thank you for taking the time to leave a review. We truly want to help, and we previously shared a form to assist you further, however, we haven’t received a response.
Additionally, our Customer Reviews Specialist reached out to you directly to help you, but we haven’t received a response yet.
We kindly ask you to fill in this form https://autods.typeform.com/to/aVnsRB2V so we can support you in the best possible way. Your satisfaction matters to us, and we’re here to help whenever you’re ready.
The AutoDS Team
This is more complicated than I thought...for the life of me, I can't get the products the route to my store. The walk-through instructions are not aligned with the selections I made.
Hi Trene!
Thank you for taking the time to leave a review. We truly want to help, and we previously shared a form to assist you further — however, we haven’t received a response, which makes it difficult for us to investigate the issue and provide a resolution.
If you’re still facing challenges, we kindly ask you to fill in this form https://autods.typeform.com/to/aVnsRB2V so we can support you in the best possible way. Your satisfaction matters to us, and we’re here to help whenever you’re ready.
The AutoDS Team
charge me 47.00, without knowing i was being charged. installed it to view it and was charged 1 something then got charged for 47.00 and havent used it
Hi "Time and sound gear hub"!
Thank you for taking the time to leave a review. We truly want to help, and we previously shared a form to assist you further — however, we haven’t received a response.
Additionally, our Customer Reviews Specialist reached out to you directly to help you, but we haven’t received a response yet.
We kindly ask you to fill in this form https://autods.typeform.com/to/aVnsRB2V so we can support you in the best possible way.
Your satisfaction matters to us, and we’re here to help whenever you’re ready.
The AutoDS Team
Horrendous app. login experience, search experience, even the cancelling experience. The forced ads on every page are insufferable.
Hi "KYNRO"!
Thank you for taking the time to leave a review. We truly want to help, and we previously shared a form to assist you further, however, we haven’t received a response.
We kindly ask you to fill in this form https://autods.typeform.com/to/aVnsRB2V so we can support you in the best possible way.
Your satisfaction matters to us, and we’re here to help whenever you’re ready.
The AutoDS Team
Automatically charged me a full year subscription for an account I can't even access. Trying to get support to resolve this and the AI is stating I opened an account 6 years ago when it was in fact last year. Very poor customer service and I am still trying to get my money back.
Hi "Wilbury Whippet"!
Thank you for your feedback.
We’re sorry to hear about your experience and the frustration this caused. We’ve reviewed the case and can confirm that the issue has now been fully resolved.
If there’s anything else we can assist you with, our support team is always here to help.
The AutoDS Team
it's not working with my store
Hi "My Store"!
Thank you for sharing your feedback. We’re sorry to hear about your experience and would like to address your concerns. Please fill out this form: https://autods.typeform.com/to/aVnsRB2V so we can assist you further.
We look forward to hearing from you soon.
The AutoDS Team
We were charged over €300 despite only using the app once during the free trial period. After the trial ended, we did not continue using the application at all, yet we were still billed a significant amount. This is completely unacceptable.
There was no clear indication that such charges would apply after minimal or no usage, and we believe this billing is unjustified.
We were charged over €300 despite only using the app once during the free trial period. After the trial ended, we did not continue using the application at all, yet we were still billed a significant amount. This is completely unacceptable.
There was no clear indication that such charges would apply after minimal or no usage, and we believe this billing is unjustified.
We are therefore requesting a full refund of the amount charged, or at the very least that the invoice be cancelled, and that our account or subscription be removed from your records. We expect this issue to be resolved promptly and professionally.
We hope you will take this matter seriously and improve transparency for future users.
Thank you.
Hi "Calmeow"!
Thank you for sharing your feedback. We’re sorry to hear about your experience and would like to address your concerns. Please fill out this form: https://autods.typeform.com/to/aVnsRB2V so we can assist you further.
We look forward to hearing from you soon.
The AutoDS Team
Cannot get orders to ship. Still awaiting fulfillment on Christmas orders from last year.
Hi "TopShop"!
Thank you for the review. Our team has already reached out to you personally to handle this. We are just waiting for your reply to proceed with the solution!
The AutoDS Team
During my free trial, I had an add-on that i had accidently added and then I had cancelled the free trial because I wasn't satisfied. The add-on bill kept showing up on my shopify billing page even though it was during a free trial. Can I please get my refund.
Hi "Modvio"!
Thank you for sharing your feedback. As we discussed in our private communication, we have now fully resolved the concern you raised.
We value you as a user and are committed to supporting your business. Best of luck!
The AutoDS Team
can't cancel they just keep popping up with the same AI generated responses have not used once would not recommend due to lack of actual people for support.
Hi "Bro's Corner Store"!
Thank you for sharing your feedback. We’re sorry to hear about your experience and would like to address your concerns. Please fill out this form: https://autods.typeform.com/to/aVnsRB2V so we can assist you further.
We look forward to hearing from you soon.
The AutoDS Team
