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Charge for all sales in one market. Got help from their support to setup a few things, but it started to charges us 2.9% sales from 1 whole market, without any features activated from their side.
Asked to remove this app and get a refund, but the help was not help, it was more "try to stay and make it complicated with a lot of questions".
Do not recommend.
Thanks for taking the time to contact us. I'm sorry about your poor experience with us. I've reviewed the case and I believe most of this was just a communication mixup. I've already issued a refund to your account, and I'll be contacting you directly to sort out the rest.
Hannes Bez | Director of Customer Experience
We have using this app for a few years now, but recently had an issue. I reached out to customer support and they responded quickly. Ron was amazing, he created videos for me to follow so I could see what I had done incorrectly, which was super helpful. Having this kind of support is amazing. I would recommend this app to anyone looking for a discount app. Thank you
Hi there LoveGoodFats-CA and team!
We're thrilled to hear that Ron was able to help you out! We appreciate your recommendation and your support. Thank you for choosing us!
If you need further assistance or have any questions, feel free to reach out. Our team is always happy to help!
With this app I found it very easy to create a tiered gift with purchase. We wanted to do a "Buy $100, get a free $10 gift card, buy $200, get a free $20 gift card, buy $300, get a free $30 gift card". This made it so easy!
Thank you for your honest review! We work hard to ensure that our app provides your store's gifting and discounting needs.
Please let us know if there is anything else we can help you with!
App is working good, just needed some time to get that the external name of the prmotion need to be changed in the shop and has to be connected in the app. After 2 hours the connection was there and the promotion could be used again.
Perfect help and support. Within minutes I received personalized help from customer support.
Thank you for the fantastic review! We're very happy to hear our team was able to help you out.
Please let us know if there is anything else we can do to make your support experience better! Cheers!
Thanks for promptly respond, troubleshooting and explanation from Ron.
Really appreciate you sharing this! We’re glad Ron could step in quickly, walk through the troubleshooting with you, and provide clear explanations along the way. I’ll make sure your kind words are passed along to him.
Thanks for the 5 stars and for choosing ADU! 😊
Ron found the issue I had immediately. He made a video that talked me through everything!
This is so great to hear, thank you for the 5 stars! ⭐
We’re glad Ron was able to pinpoint the issue right away and walk you through it with a personalized video. Being able to see the steps in action can make all the difference, and we’re happy he could make things clear and easy for you.
If anything else comes up, we’re always here to help.
Loved the functionality of the app. Ron was great and provided amazing technical support for us to get this going.
Hey there Dragonwing team!
Glad to hear you're enjoying the app's functionality! Ron will be happy to know his support helped get everything up and running smoothly.
If ever you need further assistance, you know where to reach us!
Kudos to chat support Ansab! He's the man! you should promote him. So patience helping us out and solve the issue. His hand is limited; your dev team need to handle the other rocks. Glad Ansab could Rock'n'roll things out!
Hi there Infinite Age team!
We really appreciate the awesome shoutout! Ansab’s dedication shines through, and we’re lucky to have him on the front lines. We’ve noted your feedback about the dev side too.
If you need further assistance, you know where to reach us!
I'm impressed by how quickly the support team responded to my inquiry. Their solutions were exactly what I needed and resolved my issue perfectly.
Hey there BEST VAPE and team!
Thank you for taking the time to leave us a review. Is there anything specific that you think we can improve? We'd love to hear your suggestions.
We hope to hear from you soon!
Excellent customer service. Easy to use app
Hi there ASI B2B and team!
We're glad to hear that our team was able to help you out! Thank you so much for taking the time to leave us a review, we truly appreciate your support.
If you need help with anything else, you know where to reach us!
