Anmeldelser (194)

Samlet bedømmelse
4,3
Antal pr. bedømmelsesniveau
  • 73 % af bedømmelserne er på 5 stjerner
  • 11 % af bedømmelserne er på 4 stjerner
  • 3 % af bedømmelserne er på 3 stjerner
  • 3 % af bedømmelserne er på 2 stjerner
  • 10 % af bedømmelserne er på 1 stjerner
12. april 2023

So far, so great! I was able to successfully configure the ADG app and the specific promotion I had in mind without any hassle. RG was extremely helpful in making sure I had configured my promotion correctly and troubleshooting when I ran into an issue. They answered promptly and clearly, making me feel taken care of and confident in my first promotion with the app. Though I haven't run the promotion yet, I am looking forward to seeing its results.

Southland Organics
USA
4 dage bruger appen
Staytuned svarede 12. april 2023

Glad to hear that you're having a great time with our app! RG is one of our best and we love hearing stories like this showing his dedication.

Thank you for an amazing review, you completed our day! Feel free to reach out anytime if anything else comes up. Cheers!

30. oktober 2020

First of all this app does what no other discount app can do. It works exactly as you need it to. We had some funky code in our theme that a previous developer had input, and Derek worked tirelessly to not only make sure Automatic Discount was working perfectly, he went above and beyond to help us understand our previous underlying issue. Derek is hands down the most impressive app developer that I have ever worked with. You will not be disappointed.

Susan Shaw Jewelry
USA
11 måneder bruger appen
Redigeret 24. november 2018

**UPDATE - As frustrating as that was, the developer reached out immediately and helped us fix the issue.

I want to love this app. It appears to do exactly what we need. However, we're experiencing a major issue with about 15-20% of our orders... The discount is showing on the checkout page but when a customer places the actual order, the discount isn't working. Needless to say, I am getting a lot of complaints this morning (black friday of all days).

Sawyer
USA
2 dage bruger appen
2. juli 2020

I am loving this app. I had to use multiple other paid apps before finally finding this one. I actually uninstalled it after realizing I didn't like the look of the icon and that it couldn't be changed. BUT! I told them about it and they actually went through all the trouble to add that feature to the app. Now you can change the look of the icon and they are the only app that I know that lets you do this. PHENOMENAL. PLUS, you can give the customer the choice of multiple gifts. That is exactly what I wanted. THANKS!

Living A Sweeter Life
USA
10 dage bruger appen
8. februar 2023

Super easy and intuitive to use, but this tech dummy couldn't quite figure out how to do a tiered discount for the first time, so RG from support jumped straight in to help! He not only set up the tiers to exactly my specification, he created a video showing me step by step what he did for next time, AND took the time to test all three tiers and the exclusion on the video as well! Above and beyond on the service side of things and I'm sure the app itself will be a game changer for us going forward. Thanks again RG, you're a legend!

Popping Candy
Australien
14 dage bruger appen
Staytuned svarede 9. februar 2023

The legend of RG is known far and wide throughout these lands! We're really happy to hear his help got you set up and running the right way. We'll check in with you again in a couple months to see just how much of a game changer ADG has been with you, but in the meantime, please touch base at any time if you need any more help or just want to see more RG videos!

6. april 2018

This app is fabulous and my clients love the discount being automatically applied. One concern I have found is it doesn't always add the discount even if the cart total warrants it. I've had this happen 3 times already and after ensuring everything is still active on both the app and the coupon area, it seems to be an app mishap? I emailed the support and was referred to make an account and ask my question on some blog feed. Didn't like that at all and because I could never figure out where to post for help, I never have gotten to the bottom of why this happens. Would give this a 5 star rating if it weren't for these two hiccups.

Raw Energy Tools
USA
Cirka 2 måneder bruger appen
Staytuned svarede 16. april 2019

Thanks for the reviews. We closed the Slack team (some blog feed you refer to). You were right, it wasn't working. We have a ticketing platform now.

Redigeret 1. februar 2023

Update : I used to give it 5 stars as its really great app!
but now after the update its really really really HIGH PRICED you take % of each order whatever plan it is
and it makes it very hard for us who sells in EGP which and we pay in USD which really not fair
each 1 usd is 30 USD and the bank takes commision 10% of each USD transaction ... I have no idea why did you have to do that to us!!! really really disappointed and thinking yo unistall the app after over 2 years using it.
.............
that was my 1st review when the payment was fair
This is by far the best discount app on the market
I have no idea what would my sales be without it
MANY THANKS

Catwa Deals - كاتوا ديلز | Perfume online shop In Egypt
Egypten
Mere end 2 år bruger appen
20. oktober 2020

I mainly used this App to create multiple Automated Discounts! Aside from that it came with a brilliant pop up feature which informs the customer that they've just received a discount. This is a huge plus because it's conversion metric as every one wants a discount, and when you're anyways giving them one you might as well make it loud and clear! It has so many different features that I haven't even begun playing with when it comes to the discount section. Aside from that it also has upsell/cross sell feature which I'm yet to play with. As for the team, they've been super prompt in helping me get set up and to answer my follow up questions. I'd highly recommend this App!

Decor Lane
USA
2 dage bruger appen
25. maj 2017

They must delete low reviews. So complicated and convoluted to use. NO CUSTOMER SERVICE. I use other apps on Shopify and have expected a certain level of customer service. They have this stupid Slack forum where they leave your questions unanswered. The tutorials are lacking. I don't have time to watch a 20 minute video. Would prefer to have the steps written out. I hate this, it's worthless, and I will be deleting it promptly.

It's sad that Shopify is so limited that these difficult to use apps for creating work arounds have to be use (because this app only helps your create a complicated work around to have different options to Shopify's simple and lacking built-in discount options, not a direct route to implement a discount.)

Dr Thrower Skin Hair Care Online Store
USA
Cirka en måned bruger appen
Staytuned svarede 16. april 2019

Thanks for the review. You are right, this Slack channel wasn't a good idea, we closed it. I believe we did improve customer support, as the team grew last few years. We have some tutorials, mainly Youtube videos, but you are right we could add more of them, and we will. About the use of the app being complicated, we redesigned the admin UI to be simpler.

Redigeret 7. november 2021

Thanks for the response. The previous issue was resolved however one issue still remains which is discount code created in the smart deal does not work at check out. if the customer forgets to key in the discount code in Cart Page and applies discount at checkout it will not be recognized. Can you provide an option to replace the message displayed at checkout when keying in the discount code created in smartdeals.? ********************************************************************************** SmartDeal - Having a discount code link ? is Not working on your app. The app behavior is not consistent. The discount link displays some times and doesn't display at times. Trying to reach your support level 1 through your app which throws an error message. Oops your form couldn’t be submitted.

Abela Online
De Forenede Arabiske Emirater
25 dage bruger appen
Staytuned svarede 17. oktober 2021

Reply to your updated review:
You are right, the smart deal codes won't work when customers input them manually in the discount field at checkout. There is no way for us to edit the error message there, because Shopify owns and controls the checkout page and forbids apps to run there, for all stores (except the Shopify PLUS stores). The possible solutions would be to use a smart deal LINK instead (it could be a straight link or inside a button - and once the button is clicked, it activates the smart deal), or to run the smart deal inside an automatic promotion. Another idea if you still want to use the smart deal codes manually applied, would be to make a bold text and/or a banner in the cart page to make sure people see they can apply a deal code there.

1st reply:
Hi, like mentioned via email, we have deployed a fix for showing the link on mobile devices, today (Sunday morning). The issue was caused by a script in your theme, we've identified the cause yesterday (Saturday) and then have replied to you, but our email got blocked by your mail provider. Or second email today also got denied by your mail provider. I've used my gmail address to make a followup with you, this one wasn't blocked.

Side note: you have a script that reloads the page every 30 seconds or so, it’s added in the theme, which might hurt the user experience.

Let us know if you need more help, with our app or anything else.

Derek