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This app is so robust -We use it to hyper-customize discounts and gifts with purchase. The functionality is much greater than what Shopify offers out of the box, and the service is fast, friendly and helpful!
Hi there LoveSeen team!
It's great to hear that you had a wonderful experience with our app! Thank you so much for taking the time to leave feedback, we truly appreciate your support.
Please let us know if there's anything else we can help you with. Thank you for choosing ADU!
This is the worst app we've ever used! Stay away! We ran a semi-annual sale last week, and 3 random issues happened and they never fix it for us. 1. Sometimes the app will give customer 100% discount, which means giving away our products for free. 2. Sometimes the app will give customers 70% discount instead of the 30% discount that we set up. 3. Sometimes the app will skip some orders and gave the customer 0% discount. Everything was just random. Stay away. This app is full of bugs and issues.
Thanks for taking the time to post that. It was painful for me to read, but it seems a fair assessment of your issues. I'm so sorry about your experience with us so far.
I realize it feels like we weren't doing anything to help with these technical problems, but I promise you this case has been at the top of our priority list for at least a week. If you're open to it, I would love to jump on a quick call with you to discuss. We still want to get this fixed for you!
Best,
Hannes Bez
Director of Customer Experience
Just started using, but like what I see so far. Our use case was to allow sales reps to get a large discount up to a maximum savings of a certain number of dollars.
Tried this, and seems to solve our issue.
Thank you!
Hey there Aromatique team!
Thank you for making our day with a wonderful review! We're glad that you liked our app.
If you need any help or have questions, please feel free to reach out to our team. We're always happy to help!
Charge for all sales in one market. Got help from their support to setup a few things, but it started to charges us 2.9% sales from 1 whole market, without any features activated from their side.
Asked to remove this app and get a refund, but the help was not help, it was more "try to stay and make it complicated with a lot of questions".
Do not recommend.
Thanks for taking the time to contact us. I'm sorry about your poor experience with us. I've reviewed the case and I believe most of this was just a communication mixup. I've already issued a refund to your account, and I'll be contacting you directly to sort out the rest.
Hannes Bez | Director of Customer Experience
We have using this app for a few years now, but recently had an issue. I reached out to customer support and they responded quickly. Ron was amazing, he created videos for me to follow so I could see what I had done incorrectly, which was super helpful. Having this kind of support is amazing. I would recommend this app to anyone looking for a discount app. Thank you
Hi there LoveGoodFats-CA and team!
We're thrilled to hear that Ron was able to help you out! We appreciate your recommendation and your support. Thank you for choosing us!
If you need further assistance or have any questions, feel free to reach out. Our team is always happy to help!
With this app I found it very easy to create a tiered gift with purchase. We wanted to do a "Buy $100, get a free $10 gift card, buy $200, get a free $20 gift card, buy $300, get a free $30 gift card". This made it so easy!
Thank you for your honest review! We work hard to ensure that our app provides your store's gifting and discounting needs.
Please let us know if there is anything else we can help you with!
Thanks for promptly respond, troubleshooting and explanation from Ron.
Really appreciate you sharing this! We’re glad Ron could step in quickly, walk through the troubleshooting with you, and provide clear explanations along the way. I’ll make sure your kind words are passed along to him.
Thanks for the 5 stars and for choosing ADU! 😊
Ron found the issue I had immediately. He made a video that talked me through everything!
This is so great to hear, thank you for the 5 stars! ⭐
We’re glad Ron was able to pinpoint the issue right away and walk you through it with a personalized video. Being able to see the steps in action can make all the difference, and we’re happy he could make things clear and easy for you.
If anything else comes up, we’re always here to help.
good
Hey there Bella Italia store and team!
Thank you for taking the time to share feedback. Can you tell us more about your experience? Is there anything specific that we can improve to make our app better?
I hope to hear from you soon!
Regards,
Sharky
Team Supervisor - ADU: Automatic Discounts
Loved the functionality of the app. Ron was great and provided amazing technical support for us to get this going.
Hey there Dragonwing team!
Glad to hear you're enjoying the app's functionality! Ron will be happy to know his support helped get everything up and running smoothly.
If ever you need further assistance, you know where to reach us!
