ADU: Automatic Discounts

**Very poor support and no accountability**

I have been a paying customer since 2021, but the support I received from Hannah was extremely disappointing.

She was initially responsive when I first reported the issue. After that, my emails were repeatedly left unanswered, and I eventually had to contact support again just to point out that Hannah was no longer replying.

When she finally responded, she did not appear to have properly understood or investigated the problem. She claimed that the app would not trigger when a Shopify discount code was used, as the process would go directly to Shopify and was therefore outside their control.

This explanation made little sense. If that is the case, what exactly is the app’s trigger supposed to do? I have used this app since 2021 without this persistent problem, yet I was suddenly being told that the app does not work in the way it had apparently been working for years.

Before I could even respond, I received another email saying, “Thanks for your patience. I have passed this on to the team.” Once again, I was left hanging without any proper explanation, proposed solution, timeline or follow-up.

This is not acceptable support for a long-standing customer who has paid a monthly subscription for approximately five years. Instead of taking ownership of a genuine technical problem, the support process has consisted of delayed replies, contradictory explanations and repeatedly passing the issue elsewhere.

To the CEO and management: please take a serious look at how your support team handles long-standing paying customers. Customers should not have to repeatedly chase your company simply to get a technical issue properly investigated.

Screenshots, photographs and the full email correspondence are available upon request.

The app works and looks pretty good but the pricing model makes no sense. 2.9% of my sales for the app like this is outrageous. 0.6% is a lot, but acceptable I guess??? 0,6% on top of $45 every month is ridiculous. This is not a type of promotion I am running all the time in my shop. I am not willing to pay a pretty high flat fee of $45 for the app I am going to use only from time to time. You want to charge your client 45 dollars no matter what. You don't care if I use the app or not. Then, you expect me to split my profit with you on top of it, when I actually make a promotion and generate sales with the app (I already paid for). Now you care if I made sales with it. I finished the promotion on my store and I would like to disable the app for now, but I can't. Should I just run the promotion all the time? Should I pay you $45 for nothing? Should I pay you $45 for 10 days of using the app and then give you part of my profit too, uninstall the app and then install it again and configure everything from the start again???? I just can't wrap my head around this whole concept. How people agree to this is beyond me. I wish I could work with you, but it just doesn't make sense.

the support I got today from Ron was 10 star. He is patient, explains possibilities and helps you setup.

The app is a bit clunky. It is good for what you pay however, requires work from store owner or tech person.

Give the app a try.