レビュー (28)
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Terrible Experience - Clunky Interface and Poor Customer Service
I've been thoroughly disappointed with AWeber. The interface is incredibly clunky and difficult to navigate, making simple tasks more time-consuming than they should be. To make matters worse, the customer service is abysmal—responses are slow and unhelpful, leaving me frustrated and without solutions. After struggling with AWeber, I switched to Klaviyo, and the difference is night and day. Klaviyo is far superior in terms of ease of use, features, and customer support. I wouldn't recommend AWeber to anyone; save yourself the headache and choose a better platform like Klaviyo.
Thank you for sharing your feedback. We are sorry to hear that you had a negative experience with AWeber. We would like to clarify that we are merely a third party that provides the integration between AWeber and Shopify. We are not affiliated with AWeber and therefore have no influence over the functionality or interface of AWeber, nor their customer service.
Nevertheless, we appreciate your feedback and will share it with the appropriate parties to help facilitate any potential improvements. If you have any questions or concerns about the integration itself, we are here to assist you.
Unbelievable. AWeber force a move to use this app (or another more expensive app that is simply not required) and when trying to connect to AWeber from my Shopify store, the link goes to a 404 error page. And of course the LIve chat is not live and I have to wait over 48 hours to get a response from a person. Not a good start!
I received your response via Shopify and not directly so when you wrote 'let you know if there are still issues', I am wondering how you anticipate I can do that when you did not provide an email address!!??
Finally fixed by using Chrome but apparently by accident as Combidesk reported no issue on their side despite informing me that at least one other customer had the same problem but had to use Edge to make the installation . Still awaiting a response to questions as to the correct setup as the help area is years out of date, and the wording is unclear.
Hi Kel,
Sorry for the late response.
We tried to replicate your 404 experience, but couldn't find it.
Did you install this: https://apps--shopify--com.storefront-preview-proxy.getredo.com/aweber when logged into Shopify?
When you try this link and still see the 404 error, please try and use a different browser.
I hope that clears it up! Do let me know though if you still have questions 👍
Have had the app installed for 5 days with several problems and its impossible to get any support or help. Not very impressed and extremely frustrated as it's affecting my new shopify website I have just published.
Hi Caroline, thanks for the review.
We were in touch yesterday and managed to solve the problem together with you. It worked out in the end, but we understand the frustration. We apologize for the inconvenience. Hopefully, the solution we provided is now sufficient to proceed with the pairing. Greetings, Team Combidesk
It's a good tool to use and full automation with tracking.
Seems to be working well for my business. Automation is the way to go and we're very please we did this.
Has worked like a champ for us.
LOVE IT - see it in action here https://WatermansHair.com
Awesome! Thanks to Aweber my email marketing Campaigns are running automatically.
Great APP! it works well and it was easy to set up with Aweber and and my shopify store. Thank you for your support!
I used this app to connect a pop-up subscription window on my store to a subscriber list in AWeber. The app took minutes to setup and in combination with the sign-up forms creator in AWeber I had a fully integrated solution very quickly. Great app, easy to setup and use, great instructions. Thank you!!
