BSS Tarification B2B
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I tried to use the app for charging B2B prices to EU and non-EU customers and to add a fee for every unit to each order. I was very transparent from the start of my trial.
Positive:
Support is quick, responsive, helpful and nice.
Bad:
After several months of going back and forth with the support & paying the platinum price, it turned out that the app does not fulfill both requirements.
The calculation of VAT / non VAT is prices is incorrect. If you want to set up one net of VAT B2B fix price for the world, it does not work.
Also there is no option to add a fee per unit, you would have to make several thousand of manual rules.
I am disappointed.
Thank you for taking the time to share your detailed feedback. We truly appreciate your transparency.
We are very sorry that our app did not fully meet your requirements regarding VAT calculation for B2B pricing and the per-unit fee setup. We understand how important these features are for your business and sincerely apologize for the frustration this caused.
Your feedback is extremely valuable to us. While current platform limitations prevent some configurations, we are continuously working on updates and improvements to better meet the needs of B2B merchants worldwide.
We have also reached out to you directly via email to discuss your concerns and explore how we can assist further. We would greatly appreciate the opportunity to hear from you.
Thank you again for giving our app a try and for providing constructive feedback that helps us improve.
Warm regards,
Kathy
Customer Support Leader
BSS Commerce
Sehr gute App mit vielen Möglichkeiten. In den letzten Tagen hatte ich einige Kontakte mit dem Support, da ich gewisse Dinge anpassen bzw. optimieren wollte. Hill war stets sehr freundlich und konnte all meine Fragen innert kürzester Zeit beantworten. Jetzt läuft alles wie gewünscht. Vielen Dank!
Vielen Dank für Ihr freundliches Feedback.
Es freut uns sehr zu hören, dass Sie mit der App und den vielfältigen Möglichkeiten zufrieden sind und dass unser Support Ihnen bei den Anpassungen und Optimierungen gut helfen konnte. Schön, dass nun alles wie gewünscht funktioniert. Wenn Sie weitere Unterstützung benötigen, sind wir jederzeit gern für Sie da ❤️
Great Support Team, Helpful App Overall
The app itself is solid and does what it promises once everything is correctly set up. While there was some initial confusion regarding which features were included in each pricing plan, the support team handled the situation professionally and stayed responsive throughout.
Support is consistently available Monday to Friday, and every interaction I had was clear, polite, and genuinely helpful. Even when issues came up, they made the effort to explain options and work toward a solution.
Overall, I can recommend this app — especially for the quality of customer support. With a little improvement in how pricing and features are communicated, this would easily be a 5-star experience.
Hi Zermatt Kaffee ®
We sincerely apologize for the frustration and confusion this situation caused. We understand how disappointing it must have been to spend significant time trying to obtain accurate information.
Integrity and transparency are core values for us, and we never intended to mislead or upsell. The misunderstanding came from miscommunication and a gap in our team’s knowledge, and we are taking immediate steps to retrain our staff to prevent this from happening again.
We have already reached out via email to resolve the issue and sincerely hope to have the opportunity to make things right. Your feedback is extremely valuable to us and helps improve our service.
We genuinely appreciate your patience and the opportunity to regain your trust. Thanks so much!
We've tested many B2B apps and this one had most of what we needed. The setup and settings are easy + the support (thanks Hill!) is awesome - fast and they helped us make changes to the code to ensure the app works for our specific needs / market.
We’ve been using the BSS B2B Solution App to build and customize our wholesale system on Shopify, and it has been an excellent experience. The app is highly capable and flexible — allowing us to set up everything from custom registration forms and pricing rules to shipping conditions and account approval flows.
A huge thank you to Hill and Kellie, who have been incredibly responsive and supportive throughout the entire integration process. They went above and beyond to help us fine-tune our setup, troubleshoot issues, and even customize certain elements to better fit our business.
Their professionalism, patience, and dedication truly stand out. I highly recommend this app for anyone looking to streamline or expand their B2B operations on Shopify.
Thank you so much for sharing your kind feedback.
We are truly happy to know that our app has supported you well in setting up your wholesale experience on Shopify. Your words help other merchants better understand the app and feel more confident when choosing a solution that fits their needs.
It also means a great deal to us that you felt supported along the way. We always aim to be attentive, patient, and dedicated in everything we do, and your encouragement really motivates our team.
If there is ever anything we can assist you with in the future, please do not hesitate to reach out. We are always here for you!
Gut gedachte App! Wir haben uns über die Ansicht und die Einstellungsmöglichkeiten der App sehr gefreut, aber leider ist sie nicht funktionsfähig mit Sendcloud.
Thank you so much for sharing your experience with us. We truly appreciate your feedback as it helps us learn and improve, so we can better serve our customers in the future.
We are grateful for your kind words about the app’s appearance and settings. At the same time, we are very sorry that the app did not meet your expectations because it is not compatible with Sendcloud, the shipping software you use. We completely understand how frustrating this must be for you, and we want to do everything we can to help.
Our app is designed as a full B2B suite focused on customer groups and custom pricing, and shipping integrations are not currently part of the standard setup. That said, we would love to understand your needs in more detail and explore possible solutions. Could we schedule a call to discuss your requirements more clearly? We are fully committed to investigating your issue and finding a way to make the app work better for you.
We really value your experience and the opportunity to make things right. We hope to hear from you soon so we can support you in the best way possible.
Thank you again!
stable app that works really well, though it's rather expensive.
The support always comes through and is really helpful. Louis always tried helping me out in the best way possible
Thank you so much for your kind words and for sharing your experience! We are thrilled to hear that the app has been working well for you and that our support, especially Louis, has been helpful.
We truly appreciate your feedback and your trust in us. Your support motivates us to keep improving and providing the best experience possible.
Thanks again for taking the time to share your thoughts!
We started using this app for our B2B. We are using it mainly for pricing, order limits, quantity increments. The app provides you with a lot of posssibilities and the support team is always there to help you and look for a possible solution. You can do a lot of things yourselves however sometimes it is easier to ask the support team for help when it comes to adding things to liquid codes and stuff.
We got a lot of help from Louis. We also got help from Kellie and Ruby and everyone is very kind and always there to try and help you as best as they can.
This team offers great support. We had a few issues which needed custom integration into our theme and they've been helpful throughout the entire process to get it working. It takes some back and forth due to the time zone difference, but they've made the Net Terms and Tax calculation work on wholesale orders that I haven't found on other apps. Thanks
Thank you very much for your thoughtful feedback.
We are glad to hear that our team could support you through the custom theme integration and help resolve the issues along the way. It is great to know that the Net Terms and tax calculation for wholesale orders are working smoothly and adding value to your business.
If you have any further questions or need additional support, please do not hesitate to contact us. We are always happy to help!
Great app and great support. The app is just what we need for our new web-catalogue. We use this app in combination with the BSS B2B Lock app - works just great together.
- We needed to show dual prices excl. and incl. VAT.
- We needed to give different discounts the different customers (B2B).
- We needed to define discounts for selected products for certain customers (wholesale, B2B)
The app provides exactly what we need. And in addition, actually the most important thing is - the support is just great. The whole team - first level support and the development team in the background - they are all doing an awesome job - fixing issues within hours and giving detailed feedback - just great!
