BSS Tarification B2B

The pricing structure of this app forces you to pay for the highest tier just to get all of the most basic features you should have for B2B. The ability to provide customers with tax exempt status is basic in B2B but you cannot offer that unless you are on the highest paid plan.

Hopefully the devs see this review and adjust things, but based on the other reviews, it does not appear they will make any adjustments to the pricing tiers.

Very helpful app and great and quick support.

- Registration form incl. upload option for files
- Customer e-mails with information on registration upon activation
- The option to set up tax exemptions

We are very satisfied! In the future, it will hopefully be possible to import prices so that they don't have to be maintained manually and the multilingualism needs to be expanded.

Our store isn't compatible with the app and they weren't willing to help us unless we uninstalled other apps we currently use (we are unable to uninstall those apps). We paid $50 for the app, had it less than 24 hours, and they refused to refund us. We really wanted to work with the development team to make this app work for us, but it is unfortunate they were not willing to issue a refund.

Terrible app, it is very complicated to set up and the support team took a long time to respond. If you use a custom theme, you need a special developer to implement the functions of the app. There is also no way to NOT charge a wholesale customer the VAT fee. When you apply a % discount for a customer across different markets, you need to manually enter a custom pricing for each product price, because the app is not able to automatically calculate the discounted price without the VAT %. We have wasted so many days trying to fix this and get this to work, all to no avail. You are much better off handling the orders manually or try out another app.

Wir nutzen die B2B Großhandelslösung von BSS Commerce für unseren Shopify-Shop und sind absolut zufrieden! Besonders hervorzuheben ist der schnelle und hilfsbereite Kundenservice – das Team reagiert immer zügig und versucht, alle Anliegen bestmöglich zu lösen. Die App selbst ist leistungsstark, bietet viele nützliche Funktionen für den Großhandel und lässt sich gut an individuelle Bedürfnisse anpassen. Klare Empfehlung für alle, die eine B2B-Lösung suchen!

I had given this app 5 stars for having so many different functions. Unfortunately, the app is too invasive to the theme's code and any small change can break your website. I followed the team's instructions step by step to remove one of their functions safely, resulting in 404 pages when you clicked on any link or product. They apologised and fixed the issue first thing in the morning, but the result unfortunately is sloppy and my theme not as polished as it used to be and cannot be fixed through the editor. They take the liberty to change the appearance of certain aspects of the website to fix the issues at hand which I do not like.

EDIT: Currently paying around 950 EUR yearly and any issue that comes up due to app updates is solved extremely slowly by contacting the team . Only get small steps towards the solution each day and then communication stops. Was having a hard time communicating as I got answers not relevant to my issue, only to realise the "expert" used AI to reply. Will be switching to Wordpress and Wholesale Suite which costs 99USD yearly for the same function, tried and tested.

The app is amazing but in order to let the customers have the best experience i’ve talked to the team for some front end customizations.

First time it was Jonas that tooks care of my requests and he was so good in order to give me all the answers I needed. The customer service is at a very high level.

Then he let me speak with the dev team and Mida was my guy. In few days he made everything I needed and the talk was easy and pleasant.

I totally recommend this app, it’s team is amazing.

Working with BSS Solution is the perfect Shopify Plus replacement that has been easy to use. The app is incredibly well-designed and does exactly what you need it to do. Anytime I’ve needed assistance, their customer service team has been quick to respond and always ready to help during operational hours. A special shoutout to Jonas—his expertise and support have been invaluable. I’m truly grateful for his dedication and look forward to continuing to work with this talented team. Everything they create is rock-solid and reliable! Love the app and resignation features the most!

This was our first time building a B2B Shopify store using the BSS B2B app, and while it was a learning curve at first, the live chat support team made the process so much smoother. Selina and Emma have been incredibly helpful, resolving our issues efficiently and providing excellent support every step of the way. We couldn’t recommend the app enough!

I usually prefer not to leave negative reviews, but I feel compelled to share my experience to warn other serious business owners. The positive reviews mostly seem to come from users who are not yet aware of the negative impact this application can have on their webshop.

We have been using this application for a while and frequently encounter bugs that we cannot fix ourselves. That’s why we contacted support and explicitly stated that no changes should be made to the appearance of our theme.

They requested access to our webshop, which we provided. The next morning, I checked to see if the issue had been resolved. To my surprise, they had made changes to the theme. They added a large table in English displaying discount percentages, visible to everyone—even though we specifically asked them not to make such modifications.

Additionally, they changed certain settings, causing all orders to now go through BSS, which has completely disrupted our conversion tracking. As a result, our advertising campaigns are no longer running optimally, leading to higher ad costs.

Despite working on a fix for two days, they still don’t understand the issue and haven’t been able to resolve it. They have left us with significant damage and are offering a mere three-month discount as ‘compensation’—as if that would cover our losses or restore our trust in this application.

We are considering removing the application, but we fear this might make the situation even worse.

It is concerning that such applications are allowed, as they can cause severe damage to businesses without users even realizing it.