BSS B2B Wholesale Pricing
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리뷰 (1,195)
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Great app for B2B business. Awesome support team.
All very promising at first however after time you will realise this app messes with the code of your site and their developers have to constantly play with the theme code to fix issues. This is all whilst they say everything is fixed and working.
We had to build our theme again from scratch because of the code from this app broke our site. It’s as a shame because the interface is very easy to use however our whole site crashed for multiple days because of the BSS code.
We used this app for customer discounts, alongside other apps for different features.
Everything worked great however one weekend around two months ago the whole website stopped loading.
They then said repeatedly over a couple of weeks that everything was fixed when it wasn’t (each time I provided screenshots and videos to prove the site was still broken).
We can no longer use the first theme this app was installed on as it doesn’t load and they couldn’t fix the problem even though their app caused it….
They eventually found a cause which was the BSS app clashing with code from another app. This wasn’t an issue for some time until randomly they started clashing.
Once the site was back live, the discounts stopped showing in customer pages and only in the checkout. They kept repeatedly saying this issue was fixed when it wasn’t.
There was then another issue not related to another app that stopped the site from loading which they fixed by changing more core theme code.
When I asked them to remove all code, they told me they had, when they hadn’t…. I had to ask multiple times and provide screenshots to prove their code was still in our site.
This app is too risky to use. Look at other one star reviews and you’ll see similar issues. They ask you to write a nice review straight away before things go wrong..
Update... BSS keep bombarding us to change the review to a 5 star. We've had multiple emails asking for a chat and if we could 'revisit' our review.
Hi dear,
This is Kathy, Customer Support Leader from BSS Commerce.
Thank you for taking the time to share such detailed feedback. We truly appreciate the openness of your review and understand how frustrating this experience must have been for you.
First and foremost, we are sincerely sorry for the disruption your business faced. Any issue affecting a live store can be stressful, and this is certainly not the experience we want for any merchant using our app.
After a careful and in-depth investigation, we found that the challenges occurred within a highly complex technical environment. The app had been functioning correctly for your store for a significant period of time, and the issues began to appear later as the store setup evolved. Changes in theme structure and the introduction of additional apps created interactions that were difficult to anticipate and required deeper investigation.
In this situation, the app’s core pricing logic continued to operate as designed. However, limitations related to Shopify themes and overlapping modifications from third-party apps affected how pricing was rendered on the storefront. Throughout this time, our team remained dedicated and worked continuously to analyze the situation and provide solutions, even though the outcome did not fully meet your expectations.
We acknowledge that the overall experience did not meet your expectations. Your feedback has been carefully reviewed and has helped guide updates not only to the product itself, but also to how our support team communicates and follows up with merchants in similar situations.
We have now released a newer version of the app, which is designed not only to run more stably but also to better handle cases like the one you experienced.
We truly appreciate the time you spent working with our support team and sharing your experience in such detail. We have also reached out to you directly via email, as we sincerely hope to have the opportunity to clarify everything further and, if possible, continue the conversation in a more positive and transparent way.
Thank you again for your feedback and for helping us improve ❤️
I love this app , works perfectly
Great support team, lots of functionality
Very useful and the customer service is really helpful
Very quick help. Thank you.
Thank you for your feedback.
We are glad we could assist you quickly. If you need any further help, please feel free to reach out. ❤️
Best Customer service and tech support.
Best Dev Team Easy to Use and Very Responsive to your request hats off to the BSS TEAM !
We really appreciate your kind words! It’s wonderful to hear that our team has been responsive and that you find the app easy to use. Your feedback truly motivates us to continue delivering our best for all our customers.
Thanks so much for recognizing the BSS team!
Professional tool!
Thanks so much for the 5-star rating! We’re glad you see the app as a professional tool — we’ll keep making it even better for you.
Great app, great customer service
