Sami B2B Lock,Password Protect

The app does exactly what it promises: you choose precisely what to lock and how far to hide them, from menus and site search up to excluding them from Google entirely. The lock screen is fully customisable to your brand.

Support is excellent. Joanna helped us through an urgent case with speed and care, and their developer team is available even at night and on weekends in case of urgencies. Recommended.

I’ve had a great experience with SAMIB2B! The quality of the products has been excellent, and I’ve been very pleased with the overall service. Communication has been responsive and professional, and my orders have arrived as expected.

As a business owner, I really appreciate working with a supplier that offers good quality, dependable service, and products I feel confident using for my customers. SAMIB2B has definitely earned my trust, and I look forward to continuing to do business with them.

Highly recommended!

It's a wonder how this app got so many positive ratings.
I had to uninstall the app, and I asked helpdesk if there is any codes to uninstall before deleting the app. She said no, and asked me to go ahead to delete the app. I later found remnant liquid codes. Approached helpdesk for clarification. Reaction I got was, "oh just go ahead to delete the liquid file too". Such casual attitude in answering customer queries. What if I am not tech savvy? Is there any other files or code in other files that need deleting? With such careless attitude, it might be good to think twice about this app.

The locks look like they work, but they do not actually protect anything. We learned this the hard way.

We locked a private collection. When we added inventory, people with no access checked out and bought the locked products. After we complained, support pointed us to a separate "checkout lock" feature we were never told we needed. So the product lock hides pages but does not stop purchases. That should be in bold on the app listing.

The hiding does not work either, at least on our theme (Concept, a paid theme from the Shopify Theme Store). The app has no selector mapping for it, so locked products stayed fully visible on collection pages and search. Support did not know this. We had to dig into their script ourselves, find the missing theme mapping, and send them the exact selectors to fix it.

Worst of all, the app created a publicly reachable search template on our store that returns raw JSON with SKUs and live inventory quantities for every product, including locked ones. A scraper site used it to detect our private restock and broadcast it. The app meant to keep products private is what leaked them.

Support was polite but circular: repeated requests for admin access and collaborator codes, tickets closed prematurely, and blame pointed at our store settings. We diagnosed the root cause ourselves and patched our own theme code while waiting.

If you need locks that actually restrict buying, or you sell anything where privacy matters, this app is not safe to rely on as configured out of the box.

Great app! The Sami app has been very helpful for our Shopify store and works exactly as we needed. The setup was smooth, and whenever I had questions or ran into any issues, the support team was AWESOME. They were always responsive, patient, and quick to help me solve the problems. I really appreciate how professional and helpful they were throughout the process. Overall, great app, great features, and excellent customer support. Highly recommend!

Chloe was a great help with my glitch!

Excellent customer service. I use this app on all of our shops.

Helpful and quick chat support response

DO NOT PRINT STORE NAME

Chloe was very helpful and patient. She took the time to test the issue on both desktop and mobile and helped me identify that the problem was related to my browser session/cache. Everything is working properly now. Excellent customer support. Thank you, Chloe!

Customer support was super helpful - helped me get the app set up properly to do what I wanted it to do, in the markets I wanted it to. Thanks to the team that helped!