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We run a footwear brand with a fairly complicated pre-order setup — around 130 variants across two dozen styles, split orders, and a container arriving mid-campaign. This app handles all of it, and the split-order feature in particular has been the difference between taking pre-orders and not.
What made me write a review is the support. We hit two genuine edge cases in our setup, and both times I got a clear technical explanation the same day and an actual fix to our account within 24 hours — not "we'll add it to the roadmap." Jesse also talked me out of enabling a setting that would have caused us problems, which is not what most vendors do.
If you're doing pre-orders at any real scale, especially with mixed carts, this is the one.
kann ich nicht empfehlen. Sehr Kompliziert und Funktioniert nicht
Thanks for reaching out. Where we differ is in the preorder splitting and flex shipping, which is inherently complex and has some limitations.. Though, we would love to help with any confusion should you still need!
We are extremely satisfied with this app! Installation and usage are very simple, and the app does exactly what we expect from it. Everything works smoothly without any issues. What really impressed us as well is the support: they respond quickly and always provide clear, friendly assistance.
Installed this for my client, a small business owner who isn't tech savvy and needed a complex split-payment feature. It's been great for her, and the developer has been very responsive.
Great app to have for larger stores that maintain stock lists from multiple vendors. We are able to offer pre-order for specific skus and upload quickly to create and maintain.
Support is top notch when issues arise. The team is quick to make updates and add features based on needs. Highly recommend!
This app solves what we weren't able to solve with any other app... being able to take pre-orders on our site that 1) automatically turned off when stock checked in and 2) played nice with Bundles.app (app we use to sell product bundles).
There's been occasional issues as the app updates or our theme updates, but the developer is super quick to respond and figure out the issue and fix it.
Highly recommend!
Shocking customer support. I had to reach out to Shopify who had to nudge the developers to respond. After one response, I asked my questions and have been waiting to hear back since. Simply not good enough in comparison to your competition.
Hi!,
I know it can be frustrating, though we definitely do want to help; we responded directly and to your Shopify support ticket asking for more info. I'm Honestly not sure why the support ticket system wasn't relaying that or the questions you posted! as the issue was that we were just awaiting a response back.
Though (and as a general announcement) I would email us directly at service@mercantileapps.com for any and all help - we can always directly respond within a 24hr window.
Thanks
Solid app. Needed some customization but support quality was excellent and is now working perfectly. Thanks JP.
Brilliant app, it's only dropped a star because I can't bulk de-activate pre-orders, and a whole star feels harsh, I'd give 4.5 stars if I could. This is the third pre-order app I've tried, and it's by far the best. This app has two main advantages over others I've tried: the button loads immediately, and the app isn't affecting page load speeds. One of the other apps I tried loaded a script that was a bit slow, so it was possible for customers not to be shown the "Pre-Order" version of the button. Another app I tried added full seconds to page load speeds. This app has none of these problems. On top of that, this app is the easiest to use, it's really intuitive. I emailed the developer a question about how it worked and got an excellent answer right away, too.
Great addition to our shop. The scheduling option really helps, too. Jesse has been very helpful, thanks!
