BackupMaster Backups
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Reliable backups and fast, helpful support
We run a B2B HoReCa store with almost 2,000 products and a lot of apps that sync and bulk-edit data, so having daily backups of products, collections, metafields, themes and menus gives us real peace of mind.
When BackupMaster added menu backups, I wasn’t sure if the new permission had been applied. I contacted support and within an hour Alex had checked everything, confirmed the permissions and triggered a fresh backup – all 6 menus were backed up straight away. Quick, clear and friendly.
Easy to use, runs quietly in the background and doesn’t slow down the storefront. Recommended.
It also backs up Shopify Files (all 1,100+ of our media files), which was important for us.
Would like a backup solution that backs up everything, including files.
Noted a previous comment about 'Unfortunately, Shopify doesn't allow access to "Files" in the Shopify settings. As a result, we can't back them up. However, we will start backing them up if Shopify opens access to this section.'
The question is, has this been resolved and allow the ability to backup and restore media files.
Thank you for your review and for raising this question.
The earlier comment you referenced was accurate at the time, as Shopify did not provide apps with API access to the Files section.
Shopify has since made Files available through its API, and BackupMaster now supports backing up and restoring Shopify Files/media files that are available to apps.
We’ve also recently added backup and restore support for Shopify Menus.
Shopify is a large and constantly evolving platform with many different types of store data. Some data is not exposed to apps through Shopify’s APIs, while other data types require dedicated development and testing to ensure they can be backed up and restored reliably. We therefore focus on the areas merchants rely on most and continue expanding our coverage over time.
We’ve also sent you an email with some additional details. If there is any specific type of data you would like to confirm, please feel free to contact us and we’ll be happy to clarify what is currently supported.
Really easy to set up, and very helpful support!
It seems to do the job. I would say that the bare minimum nowadays is to have control over your backups, upload it to an external site using SFTP, and that comes with an excessive price tag. There are some other apps covering a second store for free, while this is with additional payment.
I would also ask them to include additional languages for people not speaking English or German, or the ability to not store any of our store data in their premises.
Another suggestion would be to be able to define retention and trigger on demand backups when you know you are about to do changes that can break stuff.
Having said that, I believe it is going in the right direction
Thank you for the thoughtful feedback and suggestions.
BackupMaster already supports manual on-demand backups, so you can create a backup at any time before making significant changes to your store.
We also keep historical backup versions automatically, and you can export backup data outside BackupMaster, including scheduled exports to Google Drive.
For additional stores, each Shopify store requires its own subscription because each store has its own backup data, storage, processing, and restore environment.
We also appreciate your suggestions regarding additional languages and external storage options. Shopify is a very broad ecosystem, so we continuously prioritise improvements based on merchant demand, technical feasibility, and the need to ensure backup and restore functionality remains reliable.
We also recently added backup and restore support for Shopify Menus as part of our ongoing work to expand coverage.
Thank you again for taking the time to share detailed feedback.
Very helpful and prompt customer service and very easy to use app!
Excellent support and a reliable backup app.
This is a great app, easy to use and the customer service is great.
I made some changes to my theme and CSS by mistake. I needed to revert to a previous version of my store and I wasn't sure how to do this.
The customer service person (Alex) was really patient and guided me through the process and I got back to my previous "perfect" version in no time!
I'm so glad I got this app, peace of mind is wonderful, for when things might go wrong :-)
We have been a customer with these guys for a few years now. Alex and the team are very active in helping to resolve issues and bugs, and the system has always restored what we have asked it to.
Honestly I have had this app for years and never had to use it. I was on the verge of uninstalling it a few months ago....
Luckily I didn't.
We got defaced by someone with theme level access via a Marketing Agency, and BackupMaster helped us get back to yesterday's version of our theme. I'm so grateful. Saved me countless hours trying to get back to where we were.
Very happy with this app, it's simple to install and use, and gives us peace of mind that our data is now backed up (especially in the absence of Shopify having this functionality).
Alex was very helpful checking that the set up was done correctly, and this app works in the background with no need for any user intervention.
Not cheap, but worthwhile.
