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We have been using the app for quite some time. Everything was working fine until we needed support after importing new codes. Support seems no longer to exist: it is not possible to create a ticket on their ticket platform because the “product” is not recognized. Likewise, emails sent to the email address provided in the Shopify app store remained unanswered. It therefore looks to us as if the app has been abandoned. We will now switch to an alternative app.
No support!!!! The app has been down and is still down during the hole day. We have been writing support to know what's going on and how long it will take before it's up running again.... but no answer!!! This app is not reliable! Our work has been stalled the hole day due to Kodbar being down.
Hi,
We've reviewed our ticket database and haven't received any emails from you regarding this situation. We're very sorry you had that experience. Our app is working fine.
We'd love to have a call with you to resolve this once and for all.
Best,
Kwaku
Kodbar saved me!! We had a messy list of UPC's and they went above and beyond to help is figure out which ones we could use and which ones we could not, it took days to resolve this and they were so kind and helpful!
Was vulnerable about my learning disability that chat was not the best support. After 3+ hours on chat we then moved to a collab request. Prior I showed them what labels I needed for to be compliant. They could not deliver. I uninstalled the app same day ( should be a trial still) they are charging me for the year.
Hi,
My name is Kwaku, I'm one of Kodbar co-founders. I'm sorry to hear that you were having trouble configuring your labels with our support team.
Our App was actually generating the correct label size so the issue was probably due to your browser settings on the print configuration screen. 9 times out of 10, it's either a wrong selection of paper format on this screen or a configuration issue on the same screen (ex: margin added to printed label, ...)
Concerning your payment, I double checked with our team and you haven't been charged at all. If you have any doubt, you can always reach out to our support team.
Best,
Kwaku
This app is down, has been down for 3 days, and my message to support has not been answered.
Hi,
We've reviewed our ticket database and haven't received any emails from you regarding this situation. We're very sorry you had that experience. Our app is working fine.
We'd love to have a call with you to resolve this once and for all.
Best,
Kwaku
I downloaded this app in June and spent a ton of money to barcode everything around $600 and for some reason the sight went down in September and I have not been able to barcode anything this it since.
Hi,
I'm sorry to hear that you are having trouble with our website. Our site experienced some slowdowns during the month of September for a few hours but since then we upgraded our database and everything is up and running and no user reported any issues.
I just sent you a collaborator access request so that I can take a look at your issue and solve it myself. You should also know that each time you have a problem you can reach us on our live chat and even if no operator is connected we will reply to your message within the next 24 hours.
Best,
Kwaku
Disappointed. Asked several times to change our payments into monthly instead of annually and it has not been changed. Very hard to get support on the board with an issue after we purchased different bar codes the app and printer just would not recognize them and would appear blank. Would not recommend. We uninstalled app as unfortunately it was not useful. Kodbar: Your Barcode Manager (Uninstalled) paid
$180.00
Standard: 2021-08-16 - 2022-08-16
Hi,
My name is Kwaku, the developer of Kodbar. I'm sorry to hear that your problems were still unsolved even though you reach support. I would love to have a call with you so that we could solve this issue together once and for all. Feel free to book a meeting on my calendar here so that we can take care of this together: https://calendly.com/nowinstore/60min?month=2022-01
Best,
Kwaku
I am very grateful to be working with Kodbar. They have bent over backwards to accomodate my customization needs for my retail store. Literally, no other bardcoding app was able to facilitate what I needed to have done. The Kodbar team has incredible communication, and has been on top of everything I have asked them to do for me. I am so pleased to be working with them. HIGHLY RECOMMMEND!
Some minor glitches, but overall I am very happy with this app and the ability to print the barcodes for my products. The effectiveness of the development team is exceptional. Any problems you have, they get on it straight away. That kind of customer service is hard to come by these days.
Find this App great, been using it for about a month now - asked them to add a specific label size one evening and it was ready for me by the next morning. Easy to change layout of text/barcode/sku/price etc on the labels. Exactly what I needed! Thanks
