BayEngage Email Marketing, SMS

I would not recommend BayEngage by TargetBay.

This has been one of the worst experiences I have had with an app from the Shopify App Store. In my experience, the app did not work properly, and the customer service was extremely difficult to deal with. I worked with Vin, Macedonius, Pon, and other team members and repeatedly felt that promises were made but not properly followed through on.

The platform is also far too expensive for what it delivers. There are many better, more reliable, and more affordable email and SMS marketing apps available for Shopify merchants.

I truly regret choosing this app. I wish I had stayed with my previous provider or taken more time to find another option. Using BayEngage was one of the worst business decisions I have made for my store.

After 10 years in the e-commerce industry, we’ve worked with a number of email marketing platforms over the years — from Mailchimp to Omnisend, then Klaviyo, and now BayEngage.

Out of all the platforms we’ve used, BayEngage has by far been the most intuitive and user-friendly, while also being far more economical for the features and support provided. As any e-commerce business owner would know, migrating from one platform to another can be an incredibly time-consuming and stressful process. However, the BayEngage team supported us every step of the way, making the transition seamless and effortless.

A special mention goes to Ron, our Customer Success Manager, who has been absolutely exceptional throughout the entire onboarding and migration process. Having worked with countless apps, agencies, and external partners over the past decade, we can confidently say that Ron’s level of customer service has gone above and beyond anything we’ve experienced before.

We couldn’t recommend BayEngage more highly — not only for the performance and ease of use of the product itself, but also for the outstanding customer support that comes with it.

We’ve now also migrated our Customer Reviews and Rewards program to BayRewards, another product offered by the same company, and have been equally impressed with the experience so far.

Before working with BayEngage, our biggest challenge was managing consistent, high-performing email campaigns without spending hours every week designing, segmenting, and testing. We needed a tool that could automate more of the process while still giving us strong visuals and personalization.

We chose BayEngage because of its simple setup, affordable pricing, and deep Shopify integration. Since switching, our open and click-through rates have noticeably improved, and the pre-built automations have saved our team a ton of time. The drag-and-drop builder makes it easy to keep our branding tight and our messaging on point.

The customer support team has been excellent — responsive, knowledgeable, and quick to offer practical solutions. They even helped us optimize our abandoned cart and post-purchase flows within the first week.

I’d definitely recommend BayEngage to other e-commerce brands looking for a powerful but user-friendly email platform. It’s helped us turn our email marketing into a consistent, revenue-driving channel without the stress and technical headaches.

— www.UltraPoi.com