Beacon Fraud Prevention
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Excellent communication and responsiveness from the developers! I ran into an issue with one of Beacon’s features and spoke with Jason, who was incredibly quick to not only investigate the issue, but also bring a potential feature improvement to his team.
Feedback like this can often go unnoticed, but that certainly wasn’t the case here. Within just a few days, the feature was updated to better support our company’s workflow. It’s great to see a development team that genuinely listens to its users and acts on their feedback. Thank you Jason and all those who worked on the update!
It's great hearing from you! We take every suggestion seriously and are always excited to roll out updates that make the app better for everyone. Thanks again for being such an awesome partner on this journey!
Installed the app less than a week ago, settings interface ok. After an initial support meeting issue, Beacon rectified and we rescheduled! Otherwise, I wish it supports more than english and japanese, as I need french support but will try to workaround by hardcoding french in the UI.
Hi Amr. I apologize for missing the meeting as there was a scheduling conflict where we forgot to block off our schedule for Sunday due to a major Holiday weekend. I have already reached out to you again to help you get SMS setup correctly! Also, thank you for the feedback on wanting to add a native "French" language.
This app has been absolutely critical for weeding out bad actors. The support is excellent. Easy to set up, powerful enough to grow with you. Saved us from spending needless time and funds to fight fraud.
Thank you so much for taking the time to leave us a review! We are thrilled to hear that our Shopify fraud prevention app has been protecting your revenue and supporting your store’s growth over the past two years. Delivering reliable fraud prevention system alongside dedicated customer support remains our top priority, and we look forward to continuing our partnership for years to come!
That have been great to work with!
We're thrilled to read your review and glad to hear that we were able to configure the Beacon Fraud Protection app for your business! We truly appreciate your partnership over the past year and look forward to delivering even more improvements with future updates!
Fantastic app. We've been using Beacon Fraud Protection over a year and it helped our online shop from fraud orders. Support is very responsive and understand our enquires. Highly recommended!
Neo, thank you very much for your support and kind words! We are happy to hear you are enjoying the new updates to Beacon for detecting and stopping fraud for your business. Your time and business is important to us so providing all the support you need quickly via 1-1 video call meeting, email, or chat is vital to the success of our partnership. Feel free to reach out to us anytime!
We've been using this app for years now. It helped us detect early fraud, save money from chargebacks, and allowed us to verify customers seamlessly. Highly recommended!
Beacon is very powerful and reliable.
Client support is immediate and amazing.
the best, do not hesitate to use.
Thank you so much for the wonderful feedback! We are thrilled to hear that we’ve provided the support you need. Your success is our priority, and our team is always here to assist you via phone, email, or chat. We truly value your business and look forward to supporting your continued growth!
Great app and beyond exceptional customer service. I get immediate and INTELLIGENT responses to any support request. Thanks Beacon (and Jason!) you are protecting our store. It's much appreciated.
Thank you so much for taking important time out of your day to leave a review on our app! We're always happy to provide all the support you need now and well into the future! Thank you again for your support! It really means a lot to us to continue to build and develop Beacon to be the best at handling any fraud issues that arises.
We are extremely happy with Beacon and all of the support we have received. We highly recommend it based on not only value but the quality of the people behind it.
We really appreciate your honest review and it's wonderful knowing that Beacon fraud protection app is supporting and protecting your business's finances. We deeply care for customer like you and we will continue to support you for any fraud related issue you are having.
Perfect for what we need, and the team has helped tremendously with customizing aspects and explaining things thoroughly. I am very happy with the app & support.
Thank you very much for taking some time to leave a review! We're always happy to adjust Beacon's Shopify fraud protection system to fit your business requirements! Your feedback will allow us to continue to add more functions and features to Beacon to better the detection of bad-actors that abuse Shopify's checkout!
-Lizuna
