Mergify: Combine, Merge Orders
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Amazing support team! They went above and beyond to develop a custom feature we needed, and now it works perfectly. Quick responses, great communication, and real dedication to helping their users. Highly recommended!
Thanks for the kind words. I'm happy we made it work!
Had a question about inventory counts and support was able to quickly explain how to adjust settings.
Thanks for the review! Glad to have helped!
Let me know if you needed anythings else
works well with very quick customer support!
Had early onboarding issues in first six months but CS eventually made things right and has been working perfectly since.
We’re truly sorry for the issues you’ve experienced and the delay in resolving them. We'll make sure we give a clearer timeline for resolving this issue. Our team is gathering data and working on a fix for your problem.
Your satisfaction is important to us, and we appreciate the chance to make this right. We hope we can earn back your trust soon.
Gross, they switched to 5 total merges and now you have to sub for $10 a month for 35 total, then it incrementally gets more expensive the more you use it. I'll take my Netflix subscription elsewhere; thank you
Hi
I hope you're doing well.
Mergify saves stores time and money. With Mergify, merchants can efficiently merge orders and save money on multiple shipping labels. We try to provide the best service for our customers. After two years of offering a comprehensive free plan, we decided to limit it so we could focus on our paid customers.
The free plan is for testing the app and finding the best settings.
We're more than willing to extend the free merges for any store if they need more to complete their tests and setup.
Edit: Issue with this app was on my network side, after their support reached out to me they help me figure out the issue. Great app and support highly recommend!
Thank you for the great review. We're proud to offer the best we can and to be part of your journey.
Great support. Very responsive to our concerns and even went above and beyond to fix/add features that we needed.
Thanks for your kindness. We are more than happy to hear that we have been a help to your business!
Loving it so far! I just installed it and setup is going great. Their features are exactly what I'm looking for. helpful customer service
Thank you so much for your kind words!
If you have any suggestions for improving this app, we'll be really happy to hear them.
Do not recommend this app if you have a high volume of orders. Orders being merged, but then items being restocked and overselling. Not to mention then having to invoice for more shipping.
Thanks for writing your review for Mergify!
We apologize for any inconvenience that our app made for you. Our support team has contacted you for more elaboration on these problems, so we can solve these issues for you.
Generally speaking, You have stated two matters:
1. "items being restocked and overselling"
2. "having to invoice for more shipping"
Regarding the first one, when you merge orders, Mergify archives the original orders and makes a new combined test order that neither increases nor decreases any product's inventory quantity.
For the second matter, the overall shipping cost is usually lower than the sum of the original orders ones.
We would really appreciate it if you elaborate more on these problems, so we can solve them together as soon as possible!
I really appreciate the customer support! We already had a few errors when merging our orders, but after we addressed them, they were able to fix the issues super quickly and the problems haven't happened since. I can recommend this app!
Thanks for your kind review.
We want to make this app perfect, so we appreciate all the suggestions and feedback we get from users. With your help, we were able to fix a problem in the app and add a new feature regarding combining discount codes!
Happy merging!
